ServiceTitan Implementation Director

1 month ago


Atlanta, United States Vaco Full time
Vaco in Atlanta is actively looking for a ServiceTitan Implementation Director that will be responsible for Enterprise-level client implementations from a technology perspective. We are not looking for a Customer Support/Client engagement type of candidate; rather, this is specifically for a technology-based Implementation SME. This position will be FULLY REMOTE with app. 10-20% travel to HQ and customer locations when needed.

**All potential candidates MUST have at least 2 years of ServiceTitan enterprise-level Implementation and Training experience. Targeting CST/EST time zones**

***Compensation is base salary + sizeable BONUS (for each client implementation)***


Responsibilities:

* Manage multiple tasks, deadlines, deliverables, and expectations of various brands while ensuring they follow developed SOP's and Service Titan recommendations.
* Must be able to handle multiple projects and tasks simultaneously with an organized mindset.
* Construct detailed plans for implementation of projects, including scope and key deliverables
* Consistently update leadership team. Communicate key information on upcoming milestones and execution plans in a clear, concise format.
* Coordinate with cross-functional teams to deliver against defined timelines.
* Responsible for mitigating any potential project risks and escalating issues to the appropriate parties. Providing timely follow up with expected resolution dates.
* Relay Service Titan features after thorough testing and development of best practices SOP's.
* Work with Brands/branches to understand their specific business requirements and needs. Be prepared to conduct or reinforce regular trainings with them on the different functions within Service Titan that are customizable to their unique workflows.

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