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Operations Specialist

1 month ago

Philadelphia, United States Grip Full time

The Operations Specialist is responsible for overseeing the daily operations of the warehouse, ensuring a smooth process from receiving to picking, packing, and shipping orders. This role guarantees that all orders are fulfilled accurately and on time while maintaining high standards of quality and efficiency.


Key Responsibilities:


  • Warehouse Management: Supervise daily activities in the warehouse, including receiving shipments, managing inventory, and coordinating order fulfillment.
  • Order Fulfillment: Ensure that all orders are processed accurately and promptly.
  • Quality Assurance: Maintain high standards of quality by implementing regular checks and addressing any issues that arise during the fulfillment process.
  • Client Interaction: Address client questions and concerns promptly, ensuring client satisfaction.
  • Project Management: Manage special projects aimed at improving operational efficiency, implementing new processes, or expanding warehouse capabilities.
  • Performance Tracking: Monitor and analyze key performance indicators (KPIs) such as order accuracy, fulfillment speed, and inventory levels to report overall performance and identify areas for improvement.
  • Team Collaboration: Work closely with other departments to ensure a seamless operation and meet overall company objectives.


Qualifications:


  • Bachelor's degree in Business, Engineering, Logistics, Supply Chain Management, or a related field.
  • 2+ years of experience in operations.
  • Proven leadership and team management skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work collaboratively in a fast-paced environment.
  • Strong communication skills, both verbal and written.
  • Excellent customer service skills.