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Business Operations Specialist
2 months ago
We are a financial technology company dedicated to building simple and inclusive financial products that help our members create healthy financial habits and achieve economic stability.
Our mission is to provide innovative solutions that empower individuals to take control of their financial lives.
Job SummaryWe are seeking a highly motivated and detail-oriented Business Operations Specialist to join our team. As a Business Operations Specialist, you will play a crucial role in championing our rapidly expanding customer base, guiding them through their shopping and credit-building journeys while ensuring seamless communication and exceptional service delivery.
You will have the power to shape the evolution of our products by relaying customer feedback to our internal teams. This role offers a unique opportunity to explore various professional development paths, including Marketing, Merchandising, Supply Chain, Product Management, Compliance, Risk, Analytics, Data, and Accounting & Finance.
Key Responsibilities- Serve as the point of contact across multiple support channels to guide Perpay's user base in their shopping and credit building journey
- Drive key business outcomes that fuel growth such as sign-ups, approvals, conversion, and retention
- Bridge information between Perpay members and our growing network of dropship vendors to resolve supply chain issues
- Identify areas of improvement in both the user experience and internal processes and propose solutions
- Evaluate customer support data to inform user experience and product development projects
- Competitive salary + company equity
- 401k with company match
- Medical / Dental / Vision insurance
- Flexible Spending Account (FSA)
- Relocation assistance
- Pre-tax commuter benefit
- Student loan repayment match
- Gym subsidy with City Fitness
- Cell phone plan
- Paid parental leave
- Unlimited PTO
- Opportunity to gain experience at one of the fastest-growing financial startups in the country
- Work on both e-commerce & fintech customer-facing products
- Collaborate cross-functionally with product, design, marketing, operations, data teams, and more
