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Member Services Representative
3 months ago
MEMBER SERVICES REPRESENTATIVE
Front Desk Associate
Part Time or Full Time,
Hourly Job Family:
Club Staff Reports to: Managing Partner / Assistant General Manager
Looking for a member services representative who is responsible for providing exceptional customer service to our club members and staff at Crunch Fitness - Undefeated Tribe.
With over 30 years of combined successes in over a half dozen industries, our two founders guide the company with the vision of being the best place to work and work out.
In this tribe, we:
Work hard, Have fun, and Make history.
Our legacy began in a modest New York City basement in 1989 as a welcoming place for a diverse group of people to get fit.
Today, were rapidly expanding to over 50 locations across several states in the country.
Position Overview The Member Services Representative creates a warm, kind, and hospitable environment for team members and members alike, are passionate about fitness and excited about serving others, and help to deliver our purpose to enrich the lives of others through the power of well-being.
Greets all members and guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
Assists with membership, retail and tanning product sales
Promotes membership privileges including tanning, group fitness, small group training and childcare
Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert Answers phones in a courteous, helpful, professional manner
Communicates special events to members and guests Facilitates all member requests or forwards to a manager
Maintains a professional and courteous disposition Is an expert in all club facility, services, programs and schedules/hours of operation
Maintains a clean and organized work area
Able to navigate all stations of the front desk area, to including check-in, Relax and Recover, guest services, and membership sales
May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
Performs opening and closing checklist and duties
Required Skills and Experience
Minimum 1 year of experience in a service-oriented position preferred
Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
Strong customer service orientation
CPR/AED certification required (can be obtained within 30 days of hire)
Physical Requirements
Must be able to lift or move up to 50 lbs
Physical effort required for daily duties include prolonged standing and walking
Education Requirements
High school diploma or GED required
Compensation (Hourly)
$12-14/hour + Commission
Benefits
PTO
Subsidized health insurance coverage (health, dental, vision) for full time positions
Basic Life and ADandD
HSA
Short-term disability
Free gym membership
Travel
No travel required
EQUAL OPPORTUNITY EMPLOYER UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable.
UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of ab ence, compensation, and training.
Join us in making Crunch Fitness the talk of the town Apply now and be a driving force in transforming lives through fitness.
