Customer Service Representative
2 weeks ago
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at ABC Home & Commercial Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.
Key Responsibilities- Answer incoming calls and provide timely and accurate information to customers.
- Schedule service appointments and resolve or diffuse customer issues.
- Work in partnership with other employees to meet and exceed customer expectations.
- Maintain customer records and update account information as needed.
- Previous customer service experience required.
- Previous scheduling and/or call center experience in services such as home improvement, pest control, lawn care, and mechanical services preferred.
- Excellent interpersonal and communication skills.
- Ability to be consistent with repetitive work and maintain a positive attitude at all times.
- High proficiency with electronic devices and applications for effective communication and information sharing.
- Health, dental, vision, and life insurance.
- 401(k) with company matching.
- Paid vacation and sick leave (PTO).
- Participation in a profit-sharing plan.
- Volunteer engagement program with 16 hours of approved volunteer time off (VTO) per year.
- Additional compensation for promoting and referring our services.
- Company clubs and committees, and company outings.
- Paid trainings and development opportunities.
- Tuition reimbursement.
- Educational scholarships for employees and family members.
- Wellness program, including gym membership.
ABC Home & Commercial Services is a family-owned and operated business that provides a fun, stable, and challenging environment to grow, learn, and serve in our community. We believe in fulfilling commitments, serving others, supporting families, and building our community.
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