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Customer Service Representative

2 months ago


Austin, Texas, United States ABC Home & Commercial Services Full time
About the Role

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at ABC Home & Commercial Services. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction with our services.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a timely and professional manner.
  • Provide accurate and helpful information to customers, resolving issues and concerns in a fair and efficient manner.
  • Schedule service appointments and maintain accurate customer records.
  • Work collaboratively with other employees to meet and exceed customer expectations.
  • Maintain a positive attitude and provide excellent customer service at all times.
Requirements
  • Previous customer service experience required.
  • Previous scheduling and/or call center experience in services such as HVAC, plumbing, electrical, lawn, pest, and home improvement preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • High school diploma or equivalent required.
What We Offer
  • Competitive hourly rate.
  • Opportunities for professional growth and development.
  • A fun and stable work environment.
  • A comprehensive benefits package, including health, dental, and vision insurance.
  • A 401(k) plan with company matching.
  • Paid vacation and sick leave.
  • Participation in a profit-sharing plan.
About Us

ABC Home & Commercial Services is a family-owned and operated business that values its employees and customers. We are committed to providing exceptional service and building long-term relationships with our customers and employees. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.