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Account Manager

3 months ago

New Castle, Delaware, United States Action Unlimited Resources, Inc. Full time
Account Manager PositionCompany Profile

This is a fantastic opportunity to join a well-established company and a growing team. Action Unlimited Resources is a family-owned janitorial and equipment distributor based in Delaware, recognized by Inc 5000 and awarded as a Great Place to Work for four consecutive years. At our company, we highly value our employees, considering them our most crucial asset as they play a key role in meeting our customers' needs and upholding our high standards of job qualification and performance.

Core Values:

  • Customer First: Our top priority is our customers. We strive to exceed expectations and ensure 100% customer satisfaction.
  • GRIT: We are resolute in achieving our goals, facing challenges head-on, and persisting until we find solutions. Giving up is not an option for us.
  • Team: By leveraging our individual strengths, we collaborate as a team to achieve greater outcomes.
  • Own it: We take full ownership of our actions, words, and results.

Overview: As an Account Manager, you will be in charge of nurturing long-term relationships with a customer portfolio, ensuring their contentment, and driving account growth. This role entails being the main point of contact for customers, liaising between internal teams and external sales reps, and providing tailor-made solutions promptly with excellent communication and coordination skills.

Key Responsibilities:
  • Customer Relationship Management:

- Cultivate and maintain positive, long-lasting relationships with customers.

- Act as the key contact for customers, addressing their needs and resolving issues effectively.

- Regularly engage with customers to grasp their requirements and expectations.

  • Account Growth:

- Identify opportunities for upselling and cross-selling among existing accounts.

- Accountable for increasing gross profit within current accounts.

- Monitor and report key metrics to evaluate account growth and performance.

  • Liaison Role:

- Serve as the primary intermediary between customers and internal teams at Action, ensuring seamless communication and collaboration to meet customer needs swiftly.

- Act as the primary contact for external regional sales representatives, facilitating communication with customers and internal teams.

  • Coordination and Communication:

- Conduct regular check-ins and updates with customers and internal teams to discuss project status and next steps.

- Maintain accurate records of customer interactions, project progress, and account activities in the CRM system.

  • Feedback and Improvement:

- Gather and assess customer feedback to pinpoint areas for service and process enhancements.

- Collaborate with internal teams to implement improvements and elevate the customer experience.

- Stay updated on industry trends and best practices to continuously enhance account management strategies.

Qualifications:

- Demonstrated experience in account management or similar roles.

- Exceptional interpersonal and communication skills.

- Ability to multitask and manage various projects effectively.

- Strong problem-solving and negotiation abilities.

- Proficiency in utilizing CRM software and relevant tools.

- Capability to collaborate with cross-functional teams and oversee internal and external relationships successfully.

- Excellent phone and email communication skills.

Working Conditions:

- This role requires in-person presence at the office from 8-5.

- Some travel may be necessary for customer meetings and industry events.

- The position reports directly to the Sales Manager.

Benefits
  • We provide a competitive benefits package for all Full-Time employees, including Health, Vision, Dental, Life Insurance, Disability Insurance, and PTO.