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Senior Manager

2 months ago

New Castle, Delaware, United States Citigroup Inc Full time
Job Description

The Payment Processing Operations Group Manager is a senior management-level position responsible for overseeing the operations of the US Services Domestic Payable and Receivable Operations Group at Citigroup Inc.

Key Responsibilities
  • Manage multiple teams or a functional area and evaluate employee performance, providing recommendations for pay increases, budget and resource planning, promotions, terminations, etc.
  • Engage in higher-level strategic planning with senior directors of areas, including Citi Product, customer Service, account management, Sales and Technology
  • Accountable for end results of an area, including budgeting, resources, policy formulation and planning
  • Engage in short- to medium-term planning of actions and resources for own area and manage complex and highly variable issues with substantial potential operational and client impact
  • Apply comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to enhance the operational end-to-end process that impact this as well as areas beyond self
  • Risk-oriented mindset with proven track record of establishing controls in the operational setting
  • Experience managing remote staff
  • Ensure essential procedures are followed and contribute to defining standards
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards
Qualifications
  • 10+ years of relevant operations experience
  • Consistently demonstrate clear and concise written and verbal communication
  • Ability to present ideas/opportunities for improvement
  • Ability to support multiple priorities in a fast-paced production environment
  • Demonstrated leadership with a proven track record of achieving results and exceeding expectations
  • Consistently demonstrate strategic thinking and ability to make complex decisions in a fast-paced environment
  • Ability to enhance/strengthen a process without compromising controls in an effort to reduce manual touchpoints and improve straight-through processing of transactions
Education
  • Bachelor's degree/University degree or equivalent experience
  • Master's degree preferred
  • Additional Job Description
    • Operational knowledge of Payment processing for various Products
    • Knowledge of fraudulent activity relating to various payment products