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Customer Service Internship

3 months ago

Urbana, Iowa, United States Clickstop Full time

Are you looking for something that allows you the opportunity to be your best self? Join our award-winning company and culture as a Customer Service Intern (Hybrid) and take advantage of the endless opportunities available for those who seek them.

Must be authorized to work in the United States.

"I joined Clickstop as an intern, moved to part-time, and post-graduation was hired full-time. I was immediately trusted to pursue and take on bigger opportunities even though I'm early in my career. Everyone at Clickstop wants you to succeed and have a balanced life. That is why Clickstop is a great place to work."

- Trevor, Current Employee

Program Highlights:

  • Dates: June 3 - August 9, 2024
  • Type: Internship, full-time, non-benefits eligible
  • Hours: Flexible, Monday-Friday, 8 a.m.-5 p.m.
  • Pay: $15 per hour
To be considered for the role, an applicant's primary residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, Nevada, and Florida.

What you'll be doing:
  • Aligning with Clickstop's Core Values to drive our culture and business forward.
  • Providing an industry best customer experience for our e-commerce brands: US Cargo Control, Fasteners Plus, & EcoFoil
  • Recognizing and identifying customer needs and opportunities.
  • Identifying customers' needs and expectations by being a great listener.
  • Continuously improving our processes.
  • Working within a highly collaborative team and strategizing with our Marketing, Operations, Freight, and Purchasing teams to drive sales and provide exceptional customer service. Demonstrating our commitment to our brand promise by providing customers what they want, when they need it on their first call.
  • Completing daily tasks while living out our values and code through self-awareness and integrity.
  • Openly discussing and relaying information with stellar follow-up and execution.
  • Celebrating what is going well while identifying opportunities for growth.
What we value in this role:
  • Someone naturally wired to make things happen and take great care of our customers.
  • Ability to quickly identify customer needs and effectively resolve issues while providing exceptional customer service every step of the way.
  • Highly skilled at building strong relationships.
  • Awareness of your strengths, those of your team members, and how to use all of them effectively.
  • Eagerness to learn new tasks and question existing methods to improve current processes.
  • Commitment to completing high quality work.
  • Someone who challenges us to become better than we are today.
  • Ownership for driving Clickstop forward through alignment with our Core Values.
What Clickstop provides:
  • The opportunity to pursue your best self (as an employee, parent, partner, citizen, etc.) We believe coming to work shouldn't be transactional, but instead should be a purpose-driven experience.
  • An entrepreneurial environment where opportunities are endless for those who seek them.
  • Recognition for personal, team, and company accomplishments, because Clickstop's success is a reflection of your engagement and excellence.
  • Professional and personal development opportunities.
This is a paid hourly, 40 hour per week summer intern position that can be hybrid or onsite at our headquarters in Urbana, IA. Flexibility in scheduling is available for this position Monday-Friday.

Clickstop is an Equal Opportunity Employer

#LI-Hybrid