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Rental Services Project Manager

3 months ago

Charlotte, North Carolina, United States Trane Technologies Full time


At Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world.

We're a team that dares to look at the world's challenges and see impactful possibilities.

We believe in a better future when we uplift others and enable our people to thrive at work and at home.

We boldly go.

Job Summary:

The Rental Services Project Manager supports fulfillment of rental orders, and the coordination of logistics.

The activities of this position include, but are not limited to, handling phone calls and inquiries, quote product pricing, product availability and lead times, resolving disputes, managing rental orders from inception until end of the rental, and keeping the rental experience within TRS's policies and guidelines.


Role Responsibilities:

  • Manage rental projects from initial availability request, locating and scheduling logistics to get the equipment to and from the jobsite.
  • Manage job communications through Zendesk software by accepting and solving tickets.
  • Maintain phone and email support via Zendesk for order inquiries.
  • Help coordinate shipments and returns to and from jobs. Includes scheduling loads through the logistics system to ensure cost effective freight spend and accurate planning.
  • Review, confirm and communicate product ship dates with salesperson and or sales office.
  • Resolve order discrepancies and or disputes.
  • Strong focus on order accuracy, attention to detail, and billing management of all projects, interacting with sales offices, rental account managers and billing team as needed.
  • Participation in on-call rotation required (24-hour customer support) and/or when business requirements need to be met.
  • Collaborate with all departments to achieve excellent customer experiences.
  • Actively participate in Lean efforts and activities (I.e., RIEs, 9 Step Projects, etc.).
  • Other tasks as assigned; to include special projects or other assignments related to continuous improvement.
  • Limited travel may apply.

Qualifications:


Bachelor's degree and two or more years of actual work experience performing the same or similar activities or High school diploma plus six or more years of actual work experience performing the same or similar activities.

Industry and logistics coordination experience is a plus but not required.

Key Competencies:

  • Must be professional, an effective and clear decision-maker under pressure; ability to deal effectively with others required.
  • Initiative and ability to recognize, prioritize, and perform required activities with minimum supervision or assistance required.
  • Must be able to recognize developing situations in order to react and diffuse potential problems, problem solve and determine when additional assistance is needed, and escalate to upper management as required.
  • Ability to initiate, accept and embrace change.
  • Strong interpersonal, communication, and team-player skills required.
  • Strong organizational skills a must.
  • Strong computer skills, i.e., MS Excel, Word, Outlook, Zendesk, Oracle Transportation Management (OTM), Tableau and Infor M3. Ability to navigate other computer programs with ease.
  • Working knowledge of Lean principals and continuous improvement processes a plus.
We offer competitive compensation and comprehensive benefits and programs.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

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