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Rental Sales Coordinator
2 months ago
About the Role:
This position serves as a key salesperson for Hills Machinery Company, handling transactions with customers over the phone and in person. The Rental Sales Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.
Key Responsibilities:
- Build Strong Relationships: Support and build strong relationships with co-workers, including the Outside Sales Team and Product Support Staff.
- Customer Focus: Build strong relationships with customers, focusing on long-term mutual growth and being a dependable partner.
- Rental and Sales: Rent equipment or arrange for provision of service to customers.
- Administrative Tasks: Perform daily, weekly, and monthly checks, prepare rental forms and contracts, and maintain daily and monthly contract files.
- Financial Management: Compute charges based on rental or service rate, collect deposits or payments, and record credit charges.
- Customer Service: Explain rental fees, provide information about rented items, and resolve customer problems and invoicing issues.
- Operational Goals: Achieve rental operational goals, including Hills Machinery Company goals, invoice accuracy, and assigned training benchmarks.
- Reservation and Follow-up: Reserve items for requested time, maintain rental reservation lists, and update/call overdue lists daily.
Qualifications:
- Education: High school diploma required; college degree preferred.
- Experience: Previous rental experience preferred, with demonstrated knowledge coupled with relevant work experience considered.
- Skills: Positive, solutions-oriented mindset, strong time management and organizational skills, excellent verbal/written and interpersonal communication skills, and proficiency with Microsoft Office.
- Equipment Knowledge: Strong understanding of equipment applications and key performance specifications, thorough knowledge of common equipment failure problems, and ability to recognize differences between similar products.
- Sales and Customer Relations: Strong sales and customer relation skills, with excellent oral and written communication skills essential for success in this position.
Working Conditions:
- Physical Environment: The physical environment requires the employee to work primarily inside but will also require some work outside in various conditions.
- Job Requirements: The position requires the employee to be physically present on job sites, use personal protective equipment, and perform tasks that involve standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting.
