Vehicle Rental Consultant

2 weeks ago


Charlotte, North Carolina, United States Scott Clark Honda Full time

Join Our Team as a Rental Sales Consultant

Scott Clark Honda is seeking a dedicated Rental Sales Consultant to enhance our customer service experience. This role is essential in ensuring a seamless and pleasant transaction for our clients during both the rental process and vehicle return.

Key Responsibilities:

  • Facilitate the rental of vehicles by engaging with customers and understanding their needs.
  • Provide prompt assistance via phone, ensuring a friendly and helpful interaction.
  • Assess customer requirements, including vehicle type, rental duration, and pick-up and drop-off locations.
  • Offer accurate rental cost estimates based on vehicle selection, daily rates, mileage, insurance options, and deposit requirements.
  • Verify customer identification by examining their driver's license and credit card for validity.
  • Prepare rental agreements, clarify rental policies, and secure customer signatures and deposits.
  • Coordinate with the cleanup and service departments to ensure vehicle availability.
  • Inspect returned vehicles for any damage and document mileage and fuel levels.
  • Calculate rental charges based on vehicle type, rental duration, distance traveled, taxes, and any additional fees.
  • Reconcile payment methods with rental agreements and submit to management.
  • Maintain vehicle readiness by adding necessary fluids and arranging for service as needed.
  • Uphold a professional appearance and demeanor at all times.
  • Participate in management meetings as required.
  • Perform additional duties as assigned.

Position Requirements:

  • Strong communication and listening skills, with a positive and outgoing personality.
  • Ability to adapt to a flexible schedule and dynamic work environment.
  • Professional appearance and a commitment to continuous improvement.
  • Possession of a valid driver's license and a clean driving record.

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