Rental Operations Specialist

7 days ago


Charlotte, North Carolina, United States Carolina CAT Full time
About the Role

We are seeking a highly organized and detail-oriented Rental Coordinator to join our team at Carolina CAT. As a key member of our Rental Operations department, you will be responsible for managing rental contracts, coordinating equipment delivery and pickup, and ensuring seamless customer experiences.

Key Responsibilities
  • Rental Contract Management: Create and manage rental contracts in our iRental system, ensuring accurate and complete contract information and paperwork.
  • Equipment Coordination: Coordinate equipment delivery and pickup with internal and external drivers, ensuring timely and efficient transportation.
  • Documentation and Billing: Process and file equipment delivery and pickup documentation, and review and process initial, periodic, and final billing on rental contracts.
  • Customer Service: Respond to customer inquiries, questions, and requests related to rental equipment, and work with customers and fellow employees to meet their needs.
  • Inventory Management: Assist in rental fleet inventory counts and maintain accurate records.
  • Relationship Building: Develop and maintain relationships with sales reps and other rental coordinators to drive revenue, new business, and provide world-class customer service.
Requirements
  • Education and Experience: Associate's degree from a two-year college or university, or one to two years of related experience and/or training.
  • Computer Skills: Microsoft Office (Word, Excel, Outlook, and PowerPoint).
  • Work Environment: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
About Carolina CAT

Carolina CAT is a family-owned company under our third generation of leadership, built on the principles of trust, integrity, and a desire to help our customers and employees succeed. We're committed to providing a work experience that helps our team grow to their full potential.



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