Car Rental Associate
2 months ago
Join Our Team as a Rental Sales Consultant
Scott Clark Honda is seeking a dedicated Rental Sales Consultant to enhance our customer service experience. The ideal candidate will ensure a seamless and welcoming transaction for customers during both vehicle rental and return processes, adhering to our established company guidelines.
Key Responsibilities:
- Facilitate the rental of vehicles by performing essential tasks.
- Provide exceptional customer service via phone, assisting clients in a courteous and efficient manner.
- Assess customer needs to determine the appropriate vehicle type, rental duration, and pick-up and drop-off locations.
- Offer accurate rental cost estimates based on vehicle selection, daily rates, anticipated mileage, requested insurance, and required deposits.
- Verify customer identification and eligibility by examining driver's licenses and credit cards.
- Prepare rental agreements, clarify rental policies, confirm payment methods, and secure customer signatures and deposits.
- Coordinate with the cleaning and service departments to ensure vehicle availability and prompt delivery.
- Inspect returned vehicles for any damages and document mileage and fuel levels.
- Calculate rental fees based on vehicle type, rental duration, distance traveled, taxes, and any additional charges such as late fees or damage costs.
- Reconcile payment slips with rental contracts and submit them for management review.
- Maintain vehicle readiness by adding necessary fluids and scheduling maintenance as needed.
- Exhibit a professional demeanor at all times.
- Participate in management meetings as required.
- Perform additional tasks as assigned.
Position Requirements:
- Strong communication and listening skills, with a friendly and approachable personality.
- Ability to adapt to a flexible schedule and dynamic work environment.
- Professional appearance and a commitment to continuous improvement.
- Possession of a valid driver's license and a clean driving record.
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