Car Rental Associate

2 months ago


Charlotte, North Carolina, United States Scott Clark Honda Full time

Join Our Team as a Rental Sales Consultant

Scott Clark Honda is seeking a dedicated Rental Sales Consultant to enhance our customer service experience. The ideal candidate will ensure a seamless and welcoming transaction for customers during both vehicle rental and return processes, adhering to our established company guidelines.

Key Responsibilities:

  • Facilitate the rental of vehicles by performing essential tasks.
  • Provide exceptional customer service via phone, assisting clients in a courteous and efficient manner.
  • Assess customer needs to determine the appropriate vehicle type, rental duration, and pick-up and drop-off locations.
  • Offer accurate rental cost estimates based on vehicle selection, daily rates, anticipated mileage, requested insurance, and required deposits.
  • Verify customer identification and eligibility by examining driver's licenses and credit cards.
  • Prepare rental agreements, clarify rental policies, confirm payment methods, and secure customer signatures and deposits.
  • Coordinate with the cleaning and service departments to ensure vehicle availability and prompt delivery.
  • Inspect returned vehicles for any damages and document mileage and fuel levels.
  • Calculate rental fees based on vehicle type, rental duration, distance traveled, taxes, and any additional charges such as late fees or damage costs.
  • Reconcile payment slips with rental contracts and submit them for management review.
  • Maintain vehicle readiness by adding necessary fluids and scheduling maintenance as needed.
  • Exhibit a professional demeanor at all times.
  • Participate in management meetings as required.
  • Perform additional tasks as assigned.

Position Requirements:

  • Strong communication and listening skills, with a friendly and approachable personality.
  • Ability to adapt to a flexible schedule and dynamic work environment.
  • Professional appearance and a commitment to continuous improvement.
  • Possession of a valid driver's license and a clean driving record.

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