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Industrial Account Manager

3 months ago

Grand Rapids, Michigan, United States RelaDyne Full time

Job DescriptionJob Title:
Industrial Account Manager

Job Objective:
To establish and maintain long-term customer relationships by servicing assigned accounts and providing outstanding customer service. Drive differential growth among Industrial accounts, while optimizing profitability. To reinforce sales management practices to enhance all levels of sales and profit within the branch and industrial channel.

Essential Duties and Responsibilities:
Customer RelationsMeet or exceed sales and profit goals established in consultation with branch managementWork closely with RelaDyne's Reliability Service team to optimize the share of wallet opportunities within the current and future customer baseDefine and cultivate the RelaDyne value proposition for each assigned account and create account plans to maximize our product and service offeringsDevelop and actively manage a healthy pipeline that is aligned to the budgeted growth goalsExecute the strategic roadmap to provide a superior customer experience for Industrial AccountsDevelop highly professional sales relationships with assigned Industrial AccountsWork collectively with Centralized Purchasing, Product Line Management, Supply Chain and Logistics to determine the lowest cost to serve and sales strategy for networkWork collectively with Product Line Management and vendor partners to maximize profitability and products offered to the marketCollaborate with the Pricing Team to maximize margins where the market allows and develop a profitable pricing strategy at Industrial AccountsPresent new products and services to customersEnsure follow up with customers on orders and inquiriesMaintain and update customer pricingEnsure customer satisfactionPromote company capabilities to customersPromote Marketing promotions and programs to customersExplain company policies and procedures (warranty information, collections policy, return goods policy, etc.)


Address and resolve customer complaints in a timely basisWork with a dedicated team to expand geographic presence and support RelaDyne's Strategic SellingCoordinate order activity with customer serviceWorks with Centralized Credit Manager, for credit approvals on new accountsLeadershipInvolved in training other associates and acting as a mentorAssist in the development of Annual Strategic Planner to include the sales budget for customer listMonitor sales trends and product performance resultsCoach inside sales associates on account planning to grow accounts and serve the customer more effectivelyContinually enhance sales skills to promote a professional imageOtherAttend necessary regional, corporate, and industry meetingsProfessionally represent the company at all times ensuring quality customer serviceAbide by all policies, rules, and regulations of the company including all applicable safety rules, regulations, and proceduresSupport corporate programs, goals, and initiatives of the companyMaintain communication with management with regards to pricing issues in the marketplaceMaintain communication with management by developing a weekly itinerary and use of MAP reportsEnsure customer account information is accurate in the systemProvide support and feedback to Warehouse Management on shipping issuesProvide support and feedback to Credit Department as it relates to customer accountsMaintain a clean and organized carProfessionally represent the company at all times ensuring qualitycustomer serviceWork overtime as neededKnowledge, Skills, And AbilitiesTravel 50-70%Interpersonal Above-average verbal/written communication skills.

Effective training and negotiating abilities and ability to deal constructively withMust have a high degree of patience with the ability to recognize potential problems thru branches and how these relate to customers.

Capable of analyzing issues and developing solutionsAbility to be creative and innovativeJudgment and decision-making abilityOrganization and time management skillsUnderstand how to interpret marking reports analysis, channel products, and customersPerformance MeasurementsSales and gross profitShare of wallet growthReliability Service growthNet new accountsCredits are written promptly as indicated in the Outside Sales Compensation PlanCustomer feedbackSales of strategic productsInventory managementOrder management accuracyDevelopment and ongoing measurement of sales compared to sales budgetRequirements:5+ years of sales experience within the manufacturing or industrial sector

Know Your Rights:
Workplace Discrimination is Illegal- (click for more information)Equal Opportunity Employer/Disability/VeteransRelaDyne, and its affiliates, is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.

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