Current jobs related to Customer Success Manager, Maintenance Segment - Richardson, Texas - RealPage
-
Customer Success Manager
3 days ago
Richardson, Texas, United States RealPage Full timeJob SummaryThe Limited Engagement Customer Success Manager plays a crucial role in driving customer satisfaction and growth for RealPage. This position involves engaging with customers on a short-term basis to understand their business objectives and challenges, and developing plans to improve the relationship and drive positive outcomes.Key...
-
Customer Success Strategist
3 weeks ago
Richardson, Texas, United States RealPage, Inc. Full timeJob SummaryThe Investment Management Solutions Expert will leverage real estate industry expertise and in-depth knowledge of RealPage Investment Management solutions to connect customer business objectives to the functional capabilities of our products and solutions. This role will drive collaboration across teams to boost customer lifetime value, improve...
-
Senior Customer Success Leader
4 weeks ago
Richardson, Texas, United States RealPage Full timeOverview of the Senior Customer Success Leader Role at RealPage:The Senior Customer Success Leader at RealPage plays a crucial role in guiding a team of Solution Account Managers (SAMs) within the multi-family sector. The ideal candidate will possess exceptional motivational skills, a strong analytical mindset, and a genuine dedication to ensuring customer...
-
Customer Success Advocate
2 days ago
Richardson, Texas, United States Game Nerdz Full timeJob OverviewGame Nerdz is a leading retailer of games, accessories, and FUN, seeking a highly skilled Customer Success Representative to join our team-oriented family. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through prompt, polite, and professional communication.Key...
-
Richardson, Texas, United States RealPage Full timeJob Title: VP, Customer Success Strategic AccountsRealPage is seeking a highly skilled and experienced VP, Customer Success Strategic Accounts to join our team. As a strategic leader, relationship builder, and loyalty creator, you will be responsible for driving adoption and growth in support of our Strategic Accounts.Key Responsibilities:Develop and execute...
-
Richardson, Texas, United States RealPage Full timePOSITION OVERVIEW The Vice President of Customer Success for Strategic Accounts will play a pivotal role within RealPage's Customer Success division, acting as a strategic leader and relationship architect for our most vital accounts, which contribute approximately 13% of our recurring revenue. You will oversee a team of exceptional Customer Success Managers...
-
Richardson, Texas, United States RealPage Full timePOSITION OVERVIEW The Vice President of Customer Success for Strategic Accounts will serve as a pivotal leader within RealPage's Customer Success division, focusing on fostering relationships and cultivating loyalty among our most significant accounts, which contribute approximately 13% of our recurring revenue. This role involves leading a team of...
-
Richardson, Texas, United States RealPage Full timePOSITION OVERVIEW The Vice President of Customer Success for Strategic Accounts will serve as a pivotal leader within RealPage's Customer Success division, focusing on fostering relationships and enhancing loyalty for our most critical accounts, which contribute approximately 13% of our recurring revenue. This role involves overseeing a team of skilled...
-
Richardson, Texas, United States Remote Jobs Full timeIndustry Sector: Enterprise Software SolutionsWhy Explore this Career Opportunity:Attractive compensation package up to $200,000Prospects for professional development and progression within the companyExtensive benefits package including health coverage and retirement optionsOpportunity to engage with prominent strategic clients and enhance customer success...
-
Customer Success Training Specialist
4 days ago
Richardson, Texas, United States Year Up United Full time{"h1": "Launch Your Career with Year Up United", "p": "Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Our program combines technical and professional training with access to...
-
Lead Maintenance Operations Manager
4 weeks ago
Richardson, Texas, United States Randstad Full timeJob OverviewWe are in search of a skilled Maintenance Operations Manager Consultant to enhance our maintenance processes, minimize equipment downtime, and improve the overall productivity of our facility. The successful candidate will possess extensive experience in maintenance leadership and will be adept at guiding our current maintenance manager to...
-
Richardson, Texas, United States RealPage, Inc. Full timeOVERVIEW The Customer Success Account Manager (SAM) is responsible for collaborating with the broader RealPage teams to develop and implement comprehensive account strategies tailored to our clients. The SAM will recommend best practices that align with client objectives, gain a thorough understanding of the client's business goals and challenges, and...
-
Customer Service Manager
7 hours ago
Richardson, Texas, United States HARMAN Full timeAbout the RoleThe Customer Service Manager is a key strategic and operational leadership role responsible for providing solutions and support to customers, developing team competences and skills, driving continuous improvement, and developing operational requirements, processes, and technology to achieve customer satisfaction with optimal cost to the...
-
Building Maintenance Specialist
2 days ago
Richardson, Texas, United States Transwestern Full timeJob SummaryWe are seeking a skilled Building Engineer to join our team at Transwestern. The successful candidate will be responsible for completing work orders, grounds maintenance, painting, caulking, HVAC, plumbing, drywall, electrical, and performing maintenance on buildings as needed.Key ResponsibilitiesPerform preventive maintenance and corrective...
-
Richardson, Texas, United States RealPage, Inc. Full timeOVERVIEW The Customer Success Account Manager (SAM) will collaborate closely with the broader RealPage teams to devise and implement a comprehensive account strategy tailored to our clients. The SAM will recommend optimal practices to align with client objectives, cultivate a profound understanding of the client's business aims and challenges, and...
-
Richardson, Texas, United States RealPage, Inc. Full timeSUMMARY The Customer Success Account Manager (SAM) will collaborate closely with the broader RealPage teams to formulate and implement the comprehensive account strategy for our clients. The SAM will recommend best practices to align with client objectives, develop a thorough understanding of the client's business goals and challenges, and identify...
-
Client Success and Sales Coach
4 weeks ago
Richardson, Texas, United States Texans Credit Union Full timeOverview of the Member Success DivisionThe Member Success Coach at Texans Credit Union plays a crucial role in delivering outstanding service and guidance, ensuring that our members meet their goals and enjoy a rewarding experience. This position involves conducting observations and providing immediate coaching and feedback to various front-line positions...
-
Lead Maintenance Manager
6 days ago
Richardson, Texas, United States Tonti Full timeLead Maintenance Job DescriptionWe are seeking a highly skilled and experienced Lead Maintenance professional to join our team at Tonti. As a key member of our facilities management team, you will be responsible for overseeing the maintenance of our facilities, ensuring they are safe, efficient, and well-maintained.Key Responsibilities:Inspect and maintain...
-
Senior Maintenance Operations Manager
3 weeks ago
Richardson, Texas, United States Randstad Full timeWe are seeking an experienced Maintenance Manager Consultant to help us optimize our maintenance operations, reduce equipment downtime, and enhance the overall efficiency of our plant. The ideal candidate will have a proven track record in maintenance management and be capable of mentoring our current maintenance manager to sustain and implement these...
-
Recruitment Manager
3 weeks ago
Richardson, Texas, United States Lennox International Full timeAbout the RoleOverviewCompany BackgroundLennox International is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.We are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the...
Customer Success Manager, Maintenance Segment
3 months ago
This role will leverage industry expertise and in-depth RealPage solutions knowledge/thought leadership to connect customer business objectives to the functional capabilities of our products and solutions.
You will drive collaboration across RealPage teams to boost customer lifetime value, improve retention, increase satisfaction, and build trust.This role will be responsible for short-term customer success engagement to ensure customers who are experiencing challenges with value-realization are receiving the necessary assistance to successfully achieve their outcomes and improve their experience.
PRIMARY RESPONSIBILITIES
Orchestratemultiple activities simultaneously to accomplish a goal.
Get the most out of limited resources.
Apply knowledge of internal structures, processes, and culture to resourcing efforts.
Understand our customer's business and collaborates on and supports solutions which meet customer expectations
Utilize CRM tools to track customer activities effectively and accurately
Assist with the delivery of customer business review meetings
Understand and communicate overall customer health, including the identification and escalation of at-risk accounts
Provide timely and helpful information to others across the organization, while supporting the open expression of diverse ideas and opinions
Support the establishment of clear responsibilities and processes for monitoring work and measuring results
Build, own, and drive the customer engagement plan through execution and engagement for the customer
Coordinate between the organizations to organize the meetings/invites and drive initiatives for the customer internally
REQUIRED SKILLS/KNOWLEDGE/ABILITIES
2+ years of experience in the multi-family industry and/or 2+ years of Account Management/Relationship Management experience
Ability to facilitate business relationships and effectively support assigned accounts
Ability to work with a wide variety of customers and personalities
Outstanding documentation and follow-up capabilities
Ability to understand and manage customer expectations
Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including senior management, customers and other departments
Ability to take ownership of assigned opportunities and issues
Ability to recognize and escalate issues and risks as deemed necessary through the appropriate channels
Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner
Strong written and verbal communication skills
Persuasive, encouraging, motivating, and professional personality
Physically able to participate in training sessions, presentations, and meetings
Ability to work extended hours as needed (may be required at times)
Proficient in Microsoft Office Suite, specifically Word, Excel, PowerPoint
Physically able to participate virtually or in-person training sessions, presentations, and meetings
Ability to work extended hours as needed (may be required at times)
Ability to travel as needed to customer and company locations
PREFERRED SKILLS/KNOWLEDGE/ABILITIES
Understanding of multi-family industry at both corporate and property level
Understanding of SaaS industry and technology (2+ years' experience with SaaS)
Understanding of RealPage products and services is preferred (1-2 years' experience with RealPage products)
Knowledge of Customer Success practices
Experience with Customer Relationship Management (CRM) software such as, Salesforce
Aptitude to learn software programs
#LI-EC1
#LI-Remote
Skills
Required
Cross Collaboration
Accountability
Customer Service
Preferred
Organization
Behaviors
Required
Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well
Team Player:
Works well as a member of a group
Innovative:
Consistently introduces new ideas and demonstrates original thinking
#J-18808-Ljbffr
