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Senior Customer Success Leader

2 months ago

Richardson, Texas, United States RealPage Full time
Overview of the Senior Customer Success Leader Role at RealPage:
The Senior Customer Success Leader at RealPage plays a crucial role in guiding a team of Solution Account Managers (SAMs) within the multi-family sector. The ideal candidate will possess exceptional motivational skills, a strong analytical mindset, and a genuine dedication to ensuring customer satisfaction. RealPage is in search of an individual with demonstrated leadership capabilities and a firm commitment to nurturing enduring customer partnerships.

Core Responsibilities:
  • Partner with Customer Success (CS) leadership to craft and execute the Customer Success strategy.
  • Establish and implement processes that drive success for CS initiatives.
  • Guide SAMs in delivering value to clients, aligning with their objectives and enhancing ROI.
  • Collaborate with other CS leaders to boost productivity, create synergy, and facilitate process enhancements.
  • Track essential customer success metrics and devise strategies for improvement.
  • Build robust relationships with key clients and proactively address any issues.
  • Remain informed about industry developments and share insights with the team.
  • Promote a culture of Customer Success throughout the organization.
Qualifications:
  • At least 5 years of experience managing customer-facing teams.
  • A minimum of 5 years of experience in the multi-family sector.
  • Outstanding communication and interpersonal abilities.
  • Capability to engage with all organizational levels, including executive leadership.
  • Familiarity with recurring revenue business models.
  • Proficiency in Microsoft Office Suite.
  • Bachelor's Degree required.
  • Willingness to travel up to 25% of the time.
Preferred Qualifications:
  • In-depth knowledge of RealPage products, especially the Renter Engagement Product Suite.
  • Understanding of compliance and regulatory considerations related to SaaS offerings.
  • Experience with CRM platforms such as Salesforce.
  • Ability to quickly learn complex software applications.