Vice President of Customer Success for Strategic Accounts

2 weeks ago

Richardson, Texas, United States RealPage Full time
POSITION OVERVIEW

The Vice President of Customer Success for Strategic Accounts will serve as a pivotal leader within RealPage's Customer Success division, focusing on fostering relationships and cultivating loyalty among our most significant accounts, which contribute approximately 13% of our recurring revenue. This role involves leading a team of exceptional Customer Success Managers dedicated to enhancing product adoption and driving growth for our Strategic Accounts.

In this capacity, the VP will forge strong connections and build trust with C-suite executives and key decision-makers. You will collaborate closely with these clients to gain a comprehensive understanding of their business goals and ensure they achieve their desired outcomes through their partnership with RealPage. This position will also involve cross-functional collaboration with Sales, Product, Support, Delivery, and Marketing teams to enhance customer engagement, advocacy, retention, and overall operational excellence. The ideal candidate will possess a deep passion for customer success and measurable business outcomes, fostering brand loyalty and customer satisfaction. A proven history of effective customer relationship management and growth with major accounts is essential. This is a remarkable opportunity within a dynamic global organization, with the potential to significantly influence customer relationships and contribute to RealPage's growth and brand reputation in the industry.

KEY RESPONSIBILITIES
  • Formulate and implement a strategic plan for designated Strategic customers that aligns with the company's growth targets, including measurable outcomes, KPIs, and a consistent review process.
  • Drive Customer Success metrics, including minimizing client churn, enhancing product adoption, maximizing customer lifetime value, achieving outstanding NPS ratings, and increasing advocacy levels within assigned strategic accounts.
  • Develop and nurture the Customer Success Manager talent necessary to promote retention, adoption, and advocacy in strategic accounts.
  • Identify and capitalize on revenue growth opportunities within Strategic Accounts by promoting advocacy and adoption initiatives, articulating value, and recognizing sales opportunities.
  • Act as both a leader and mentor in establishing strategic customer partnerships. Engage directly in critical relationships, touchpoints, and escalations while personally cultivating deep customer connections and being recognized as a 'trusted advisor' at the executive level. Additionally, instill this capability within your Customer Success Managers.
  • Create comprehensive Customer Success plans for assigned Strategic Accounts in partnership with Sales, Delivery, Support, Product, and Marketing teams. Provide regular updates on progress, both internally and to customers, including quarterly executive business reviews.
  • Proactively identify potential risks within accounts and ensure the team implements recovery strategies with urgency.
  • Represent the voice of the customer to internal teams for assigned accounts.
  • Utilize a data-driven approach to implement process enhancements as needed, ensuring transparency in business performance across the organization and achieving world-class customer retention and satisfaction levels.
  • Effectively manage personnel, including providing performance feedback, guidance, and input on their objectives; offer continuous coaching and mentoring.
REQUIREMENTS
  • Bachelor's degree in Business Administration or a related discipline.
  • 12+ years of experience in account management within a SaaS or subscription-based enterprise software environment.
  • 10+ years of experience in customer-facing roles, with a minimum of 5 years in a senior-level position overseeing other managers.
  • Experience in the multi-family sector is advantageous.
  • Proficiency in Excel, PowerPoint, Salesforce, and CRM systems is highly preferred.
  • Willingness to travel up to 25% of the time.
SKILLS AND ATTRIBUTES
  • Strong strategic thinking and planning capabilities, with the ability to translate vision into actionable initiatives.
  • Exceptional leadership and team management abilities, with a talent for inspiring and motivating cross-functional teams.
  • Outstanding communication and interpersonal skills, with the capacity to influence and engage stakeholders at all levels, including C-Suite executives, investors, and board members.
  • Ability to convey executive-level narratives through effective presentations and concise communications.
  • Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
  • Capacity to thrive in a fast-paced, dynamic environment while managing multiple priorities simultaneously.
  • Demonstrated commitment to continuous learning and improvement.
  • Customer-centric mindset with a dedication to enhancing the customer experience.
  • High emotional intelligence, with the ability to navigate complex organizational dynamics.
  • Resilient and adaptable, capable of managing ambiguity and driving results in challenging situations.
  • Collaborative and inclusive, promoting a culture of teamwork and ongoing improvement.
WORKING CONDITIONS

While performing the responsibilities of this position, the employee may occasionally be required to stand, walk, sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, climb stairs, and communicate verbally. The employee must be able to operate a personal computer and express or exchange ideas verbally. Extended periods of sitting or standing may be required. Specific vision abilities necessary for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee may need to lift or move objects weighing 10 pounds or more.

  • Vice President of Customer Success for Strategic Accounts

    7 days ago

    Richardson, Texas, United States RealPage Full time

    POSITION OVERVIEW The Vice President of Customer Success for Strategic Accounts will serve as a pivotal leader within RealPage's Customer Success division, focusing on fostering relationships and enhancing loyalty for our most critical accounts, which contribute approximately 13% of our recurring revenue. This role involves overseeing a team of skilled...

  • Vice President of Customer Success for Strategic Accounts

    2 weeks ago

    Richardson, Texas, United States RealPage Full time

    POSITION OVERVIEW The Vice President of Customer Success for Strategic Accounts will play a pivotal role within RealPage's Customer Success division, acting as a strategic leader and relationship architect for our most vital accounts, which contribute approximately 13% of our recurring revenue. You will oversee a team of exceptional Customer Success Managers...

  • Senior Vice President of Customer Success for Strategic Partnerships

    2 weeks ago

    Richardson, Texas, United States Remote Jobs Full time

    Industry Sector: Enterprise Software SolutionsWhy Explore this Career Opportunity:Attractive compensation package up to $200,000Prospects for professional development and progression within the companyExtensive benefits package including health coverage and retirement optionsOpportunity to engage with prominent strategic clients and enhance customer success...

  • Senior Vice President of Innovation

    7 days ago

    Richardson, Texas, United States RealPage Full time

    Position OverviewAs the Senior Vice President of Innovation, you will play a pivotal role in driving new growth initiatives for RealPage. Your primary responsibility will be to spearhead the identification and prioritization of innovative opportunities, as well as oversee the development of comprehensive business cases and operational plans. In collaboration...

  • Vice President of Financial Operations

    2 weeks ago

    Richardson, Texas, United States The Ladders Full time

    Company OverviewGoliath is a global leader in the manufacturing and distribution of toys and games, operating across 15 countries and reaching over 100 markets worldwide. Our core belief is in delivering exceptional products and fostering innovation. Our mission is to bring joy to every household through collaboration and teamwork.Position SummaryWe are in...

  • Vice President of Consumer Insights and Advocacy

    2 weeks ago

    Richardson, Texas, United States Goldman Sachs Full time

    In the realm of Platform Solutions (PS), we are committed to crafting innovative and customer-focused financial products that blend the agility of a technology firm with the reliability of a major banking institution. We are on a mission to develop financial solutions that enhance both customer and developer experiences. Position Overview:The Consumer...

  • Vice President of Consumer Insights and Advocacy

    2 weeks ago

    Richardson, Texas, United States Goldman Sachs Full time

    In the realm of Platform Solutions (PS), we are dedicated to crafting innovative and customer-focused financial products by merging the capabilities of a technology firm with the attributes of a major banking institution. Our mission is to develop financial solutions that emphasize both customer and developer experiences. Position Overview:The Consumer...

  • Vice President of Consumer Insights and Advocacy

    7 days ago

    Richardson, Texas, United States Goldman Sachs Full time

    In the realm of Platform Solutions (PS), we are dedicated to crafting innovative and customer-focused financial offerings by merging the capabilities of a technology-driven organization with the attributes of a large financial institution. This role is pivotal in enhancing customer financial opportunities through a strategic approach to consumer advocacy....

  • Vice President of Consumer Insights and Advocacy

    2 weeks ago

    Richardson, Texas, United States Goldman Sachs Full time

    In the realm of Platform Solutions (PS), we focus on crafting innovative and customer-oriented financial products by merging the capabilities of a technology firm with the attributes of a large banking institution. We are on a mission to develop financial solutions that emphasize both customer and developer experiences. Position Overview:The Consumer...

  • Executive Vice President

    1 week ago

    Richardson, Texas, United States Goldman Sachs Bank USA Full time

    Job DescriptionJob Title: Executive Vice PresidentJob Summary:We are seeking an experienced Executive Vice President to lead our product development team at Goldman Sachs Bank USA. As a key member of our leadership team, you will be responsible for driving the end-to-end product lifecycle management for impactful features with the business.Key...

  • Vice President of Consumer Insights and Advocacy

    7 days ago

    Richardson, Texas, United States Goldman Sachs Full time

    In the realm of Platform Solutions (PS), we focus on crafting innovative and customer-oriented financial products by merging the capabilities of a technology-driven firm with the attributes of a large banking institution. We are on a mission to develop financial solutions that emphasize both customer and developer experiences. Position Overview:The Consumer...

  • Vice President of Information Technology

    2 weeks ago

    Richardson, Texas, United States Gxait Full time

    Position Overview: The Vice President of Information Technology (VP of IT) plays a crucial role in establishing and nurturing strategic partnerships with key clients to align their technological needs with overarching business objectives.Key Responsibilities:Collaborate with client IT departments, providing guidance akin to that of a traditional...

  • Assistant Vice President

    5 days ago

    Richardson, Texas, United States Genpact Full time

    Job Summary:As a key member of the Genpact team, the Assistant Vice President - Source to Pay Operations will be responsible for leading the end-to-end Source to Pay process, ensuring seamless execution and maximum value realization. This role will involve strategic planning, process improvement, and team management to drive business growth and...

  • Senior Vice President of Software Engineering

    7 days ago

    Richardson, Texas, United States Goldman Sachs Full time

    Position:Vice President, Software Engineering at Goldman Sachs Bank USA.Key Responsibilities: Enhance, support, and maintain the organization's software applications. Architect and implement high-quality, scalable technology solutions. Oversee requirements gathering, development, testing, User Acceptance Testing (UAT), and deployment processes. Discover and...

  • Senior Vice President of Software Engineering

    7 days ago

    Richardson, Texas, United States Goldman Sachs Full time

    Position:Vice President, Software Engineering at Goldman Sachs.Job Responsibilities: Oversee the development, enhancement, support, and maintenance of the firm's software applications. Architect and implement high-quality, scalable, and innovative technology solutions. Manage requirements gathering, development, testing, User Acceptance Testing (UAT), and...

  • Senior Vice President of Software Engineering

    2 weeks ago

    Richardson, Texas, United States Goldman Sachs Full time

    Position:Vice President, Software Engineering at Goldman Sachs Bank USA.Key Responsibilities: Develop, enhance, support, and maintain the organization’s software solutions. Design and implement high-quality, scalable, and innovative technology solutions. Manage requirements gathering, development, testing, User Acceptance Testing (UAT), and deployment...

  • Chief Executive Officer

    2 weeks ago

    Richardson, Texas, United States Industrial Asset Management Council Full time

    Position Overview:The Chief Executive Officer (CEO) serves as the principal leader of the Industrial Asset Management Council, overseeing all operational aspects and strategic initiatives of the organization.Organizational Role:The CEO reports directly to the Chair of a dedicated Board of Directors, comprising 25 members, including a 7-member Executive...

  • Vice President of Operations

    7 days ago

    Richardson, Texas, United States Sara's Market & Bakery Full time

    Chief Operating Officer (COO)About Us:Sara's Market & Bakery is a rapidly expanding Mediterranean food market committed to transforming the grocery landscape with our distinctive and authentic offerings. Our goal is to deliver premium, traditional Mediterranean products while ensuring an outstanding shopping experience for our clientele. As we grow, we are...

  • Customer Success Strategist

    4 days ago

    Richardson, Texas, United States RealPage, Inc. Full time

    Job SummaryThe Investment Management Solutions Expert will leverage real estate industry expertise and in-depth knowledge of RealPage Investment Management solutions to connect customer business objectives to the functional capabilities of our products and solutions. This role will drive collaboration across teams to boost customer lifetime value, improve...

  • Customer Success Manager

    2 months ago

    Richardson, Texas, United States Cariloop Full time

    OverviewFounded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline offering personalized guidance from expert Care Coaches, cutting-edge...