Senior Vice President of Customer Success for Strategic Partnerships
2 weeks ago
Industry Sector:
Enterprise Software Solutions
Why Explore this Career Opportunity:
Attractive compensation package up to $200,000
Prospects for professional development and progression within the company
Extensive benefits package including health coverage and retirement options
Opportunity to engage with prominent strategic clients and enhance customer success metrics
Team-oriented work culture emphasizing operational excellence
Flexible remote work options available
Key Responsibilities:
Formulate and implement a strategy for designated Strategic clients in line with organizational growth goals
Enhance customer success metrics, minimize client attrition, and boost customer lifetime value
Increase revenue within Strategic Accounts through advocacy and adoption initiatives
Develop comprehensive customer success strategies in partnership with cross-functional teams
Oversee recovery strategies for potential account risks proactively
Essential Qualifications:
Bachelor's degree in Business Administration or a related discipline
12+ years of experience in account management within SaaS or enterprise software
10+ years in customer-facing roles, including 5 years in a senior management position overseeing other managers
Proficiency in Excel, PowerPoint, SalesForce, and CRM tools
Willingness to travel up to 25%
Preferred Qualifications:
Experience in the multi-family sector is advantageous
Strong analytical and problem-solving skills
Commitment to continuous learning and professional growth
Customer-focused approach with a passion for improving the customer journey
High emotional intelligence and capability to navigate complex organizational structures
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