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Benefits Outreach Specialist

3 months ago

Philadelphia, Pennsylvania, United States Benefits Data Trust Full time

Join Our Team as a Benefits Outreach Specialist at Benefits Data Trust (BDT)

Benefits Data Trust (BDT) is seeking Benefits Outreach Specialists to provide public benefits education and application assistance to low-income individuals.

  • Due to COVID-19, BDT operates remotely with candidates welcomed from any location.
  • Employees are required to adhere to a vaccination and testing policy for COVID-19 safety.

What You'll Do:

The Benefits Outreach Specialist (BOS) role focuses on overcoming barriers to public assistance programs through inbound and outbound call management, as well as paperwork processing.

If you're dedicated to helping others and enjoy problem-solving, you're the perfect fit for our BOS position. Along with these traits, exceptional customer service, time management, multitasking, and empathy are essential. Basic computer skills are necessary due to the remote nature of the role.

Training:

Comprehensive virtual training will equip you with the necessary knowledge. Effective communication and teamwork skills are crucial for assisting clients.

Preferred qualifications include experience in non-profit, social services, or call centers, as well as a bachelor's degree. Fluency in multiple languages is a bonus.

Remote Working:

Your typical workday, running from 8:45 a.m. to 5 p.m., includes designated lunch and break times. Full-time role with provided equipment and internet stipend. Starting salary of $19/hr with various benefits and paid time off.

After a 90-day probation period, you'll receive a stipend to enhance your home workspace.

Apply Now with Your Resume and Cover Letter

About BDT:

Benefits Data Trust (BDT) uses data, technology, and policy to facilitate easy access to aid, enhancing individuals' health and financial well-being. As a nonprofit, BDT has secured over $7.5 billion in benefits nationwide since 2005, promoting economic mobility and equity. Learn more about BDT, a 2021 Best Workplaces USA Award recipient, on our website.