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Housing Case Specialist

3 months ago

Lawrence, Massachusetts, United States Greater Lawrence Community Action Council , Inc. Full time
Job Details

Level
Undisclosed

Job Location
GLCAC - Lawrence, MA

Remote Type
N/A

Position Type
Full Time

Education Level
Undisclosed

Salary Range
Undisclosed

Travel Percentage
Undisclosed

Job Shift
Undisclosed

Job Category
Undisclosed

Description

*This is a temporary non-benefit eligible position to fill a vacancy.

Job Summary:
Under the supervision of the Housing Manager, the Housing Specialist is responsible for assisting families/individuals in identifying and accessing supportive services on a long-term basis. The Housing Specialist provides support with landlord relationships and case management. Essential functions of the job include housing-based education, credit/budgeting and basic skills counseling, health and wellness supports, and linkage to appropriate related community resources. The Housing Specialist must be able to develop strong working relationships with the client population, be able to relate to individuals making significant life decisions and be supportive of individuals' increasing independence. Compile data and reports per guidelines of EOHLC/Funders/City of Lawrence, Amesbury and North Andover and grant requirements

Essential Functions/Key Responsibilities:
  • Housing counseling o Works with clients to develop individualized housing plans. o Assists clients with housing supportive and subsidized housing paperwork, financial literacy, employment support, health and wellness support,
  • Maintains client records. Maintains accurate documentation of service objectives and outcomes as well as other services in accordance with program and agency guidelines. o Maintains client related data and case notes in the ENGAGE system, or any other data system as required by program. o Prepares case management related reports including but not limited to outcomes, challenges, successes, etc.
  • Home visits/ client follow-up to Continually monitors and evaluates each client's progression through their goals.
  • Landlord/tenant relations and recruitment of Maintains a working relationship with all landlords/ management companies where clients reside. o Provides mediation services for landlords/tenants.
  • Support and referral services o Provides financial assistance by referring clients to the RAFT program and to other special rental assistance grant programs. o Provide resources and referrals as outline in grant/funder requirements. o Support families in a family systems strength approach
  • Ensure compliance with funders, reporting and data collection. Meet required deadlines for reports established by funding sources.
  • Ensures compliance with all agency policies, grant/funder sources outlined requirements.
  • Other as required by the position
Skills & Qualifications:
  • Preferably Bachelor's degree in human services, education, communications or related field
    •Required Associate's degree in human services or related field.
  • Five years of experience providing services to low-income population
    •Experience in the provision of housing services preferred.
  • Knowledge of housing related resources, housing rights issues.
  • Must be bilingual (English/Spanish).
    •Excellent written and oral communication skills.
    •Skills in human relations and counseling.
  • Must have proficient computer skills in Microsoft Office and familiar with maintaining a database.
    •Must be committed to providing effective customer/client service and demonstrate self-initiative.
  • Must be able to work independently as well as part of a team.
  • Must be able to interact with highly diversified clientele and be able to work in a high volume office environment.
  • Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.
    •Must have own transportation and a valid driver's license.
  • Will work towards social work license, LSWA or LSW within one year of being hired.
  • Ability to work effectively with and meet the needs of people from a diverse range of backgrounds, cultures, and identities, including underserved communities and people from the different racial groups, socioeconomic statuses, nationalities, and languages that make up GLCAC's clientele, to support the agency's mission of building a more diverse, equitable and inclusive organization for employees and clients alike.
Other:
Supervisory Responsibility: May work with student interns and volunteers
Travel: Must have reliable transportation.

Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: This job operates in a professional office environment and uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines. Will be entering client's homes

Qualifications
  • Bachelor's degree in human services, education, communications or related field.
  • Five years of experience providing services to low-income population
  • Experience in the provision of housing services preferred
  • Knowledge of housing related resources, housing rights issues, and the Continuum of Care for homeless persons
  • Must be bilingual (English/Spanish).
  • Excellent written and oral communication skills.
  • Skills in human relations and counseling.
  • Must have proficient computer skills in Microsoft Office and familiar with maintaining a database.
  • Must be committed to providing effective customer/client service and demonstrate self-initiative.
  • Must be able to work independently as well as part of a team.
  • Must be able to interact with highly diversified clientele and be able to work in a high volume office environment.
  • Must have a suitable CORI & SORI completed within the first thirty (30) days of employment.
  • Must have own transportation and a valid driver's license.