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Reservations Coordinator

3 months ago

Chicago, Illinois, United States Preferred Hotel Grp Full time


GENERAL SUMMARYAs part of the Preferred Travel Group Reservations Coordinator ( VIP Desk & Social Groups Specialist) is responsible for the support of all aspects of VIP Desk operation, including Preferred Access, Preferred Platinum, Luxury Consortia (Virtuoso, ALTOUR, Signature, etc.), Beyond Green, Preferred Residences, Preferred General Information Email box, Preferred Marketing Nights Sale Campaigns, and any other programs as developed.

Additionally, this position will encompass the responsibilities of a Social Groups Specialist, handling inquiries and reservations related to social group requests from the luxury travel agencies.

This position is responsible for email responses, call handling, tracking and reports preparation relative to the service.

ORGANIZATIONAL RELATIONSHIPUnder the general supervision of the Senior Manager, Customer Relations, the VIP Desk Coordinator & Social Groups Specialist work with the Global VIP Desk Team, Revenue Account Management team, the Data Services Department, Travel Industry Sales and the Marketing Department.

DUTIES & RESPONSIBILITIESA.

Assist with Top travel agency reservations and additional services requested as part of a guest stay such as upgrades, amenities, clearance over sold dates, dinner reservations, etc.

B. Handle inquiries and reservations related to social groups, ensuring excellent customer service and smooth execution.
C. Assist with VIP Desk reports preparation as assigned.
D. Support specific PTG programs as outlined and developed (Preferred Access, Preferred Residences, Preferred Golf, etc.).E. Follow PTG processes for logging all inquiries, and tracing for follow-up and resolution.
F. Assist with VIP Desk reports preparation as assigned.
QUALIFICATIONS Excellent written and verbal skills in English. Written samples will be requested.

Proficiency in Excel is required 2-3 years of experience in a customer contact position Ability to manage multiple media simultaneously phone, email, reservation system, web Highly organized Travel agency or hotel experience is preferred A university degree or equivalent is a plusWORKING CONDITIONSWorking from the Chicago Office with a potential hybrid model.

PHG REQUIRED TRAINING1. Orientation2. Outlook training3. Loyalty Management System, Voice Agent, Power BI and other tools as needed4.

Dynamics 365 trainingDISCLAIMERThe above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.