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Priceless Fulfillment Manager

3 months ago

Harrison, New York, United States MasterCard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Priceless Fulfillment Manager

Overview

is Mastercard's global experiential lifestyle hub that inspires and creates once-in-a-lifetime moments for Mastercard cardholders and its customers and partners in 30+ countries. The Fulfillment Manager is a pivotal role that will help set the standards for cardholder fulfillment of products and will drive the modernization of order management operations worldwide.

Role

As a member of the Consumer Marketing team, this role will provide operational support to the team, including:

  • Be responsible for the design, implementation, and continuous improvement for fulfillment standards and guidelines
  • Be the subject matter expert for fulfillment, which includes the order management system and payouts process flows
  • Provide leadership and direction for platform improvements in collaboration with cross-functional teams to automate processes and drive efficiencies for cardholder fulfillment and partner payouts
  • Develop and update user guides with easy-to-follow steps for handling and managing orders
  • Design, implement, and continuously review standards for global refunds
  • Manage orders, including generating order reports with consumer's private information handled securely in accordance with Mastercard's data privacy standards
  • Develop and maintain monthly compliance and management reporting for fulfillment and payouts
  • Occasionally handle resolutions to consumer inquiries, collaborating cross-functionally to ensure complete and prompt responses

All about you

  • Prior experience in designing and implementing fulfillment processes
  • Understanding of tax requirements/ regulations a plus
  • Process-oriented and analytical
  • Excellent communication and interpersonal skills
  • Prior order management system experience a plus
  • Excellent problem-solving skills and delivering accurate and timely resolutions
  • Experience building trusted relationships with business partners
  • Bachelor's degree or higher

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.