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Client Relations Specialist
2 months ago
The New York Red Bulls are a prominent team in Major League Soccer (MLS), having been a part of the league since its inception in 1996. Based in Harrison, New Jersey, the Red Bulls play their home games at the Red Bull Arena. As three-time winners of the MLS Supporters' Shield, the team is owned by the Austrian beverage company Red Bull, which also supports a leading youth soccer development program across New York and New Jersey.
Role Summary
The Client Relations Specialist is accountable for achieving all revenue targets linked to a designated group of existing season ticket holders. This includes managing renewals, referrals, add-ons, group sales, and upgrades. The role focuses on delivering exceptional service, fostering strong relationships with clients, and providing tailored communications, events, programs, and benefits to the Red Bulls' Red Members. The aim is not only to enhance season ticket holder retention through an improved fan experience but also to expand the member base through referrals and proactive outreach.
Key Responsibilities
- Manage and renew a dedicated portfolio of New York Red Bulls' Red Members.
- Deliver an outstanding customer experience by cultivating long-term relationships and exceeding expectations.
- Assist in organizing annual Red Member events, gift distributions, renewal initiatives, relocation activities, and programs for undecided fans.
- Coordinate with various departments to ensure all member expectations are fulfilled.
Minimum of 2 years of experience in customer service, hospitality, loyalty marketing, event coordination, or sales.
Strong planning and project management abilities.
Excellent written and verbal communication skills.
A collaborative team player in a dynamic environment.
Proficient in Microsoft Office Suite.
Comfortable engaging with diverse levels of staff and management.
Willingness to work flexible hours, including evenings and weekends for home matches.
Additional Information
Red Bull New York is committed to equal opportunity employment and does not discriminate against any employee or applicant based on age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or any other classification protected by law.
