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Assistant Supervisor, Guest Arrival

3 months ago

Williamsburg, Virginia, United States SeaWorld Parks Full time


Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests.

If you're passionate, positive and hard-working, we'd love to have you join our team

Water Country is a place of thrills, fun and positive, lasting memories.

And that's just what it's like to work here As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world.

If you're dedicated, dependable and driven to deliver exceptional guest service, this is place for you

What you get to do:


As an Assistant Supervisor for Guest Arrival, you'll lead an incredible team in delivering an exemplary level of guest service, scanning all admission products, and ensuring safe guest flow.

Get ready to help us show our best right when guests first show up You will:

  • Responsible for supervising a shift within a specific outlet.
  • Responsible for performing job duties/tasks of positions within scope of supervision.
  • Establishes and maintains a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
  • Supervises, trains, and counsels ambassadors while ensuring proper training and development in accordance with SEA guidelines; such as minor infractions (i.e. attendance, grooming, cash handling, etc.).
  • Accurately tracks ambassador labor to include daily scheduling and break management.
  • Complies with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.

What it takes to succeed:

  • Must be at least 18 years old
  • Must be able to provide approved footwear (e.g. approved non-slip shoes, steel-toed shoes, specified color requirements, etc.) upon first date of employment.
  • Must have a minimum of three (3) months park experience with no significant performance deficiencies within that period or equivalent 3 months external leadership industry experience.
  • Must be able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
  • Must have a working knowledge of the English language with excellent verbal and written communication skills.
  • Provides excellent guest service to guests and ambassadors.
  • Must be able to walk and stand for long periods of time in extreme weather conditions.
  • Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
  • Consistently practices safe work habits including, but not limited to, the use of personal protective equipment, lifting, and reporting of unsafe situations.
  • Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
  • Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
  • Responsible for maintaining and accurate of understand of guest arrival products and procedures
  • Opportunities to be cross trained in other areas of the park, as needed

The perks of the position:
Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

  • FREE park admission
  • Discounts on park admission tickets and passes for family and friends
  • Park discounts on food, merchandise, etc.
  • Scholarship opportunities
  • Exclusive employee events and giveaways

EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER.

ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.