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Intake Coordinator- Behavioral Programs

3 months ago

Saint Paul Minnesota, United States Fairview Health Services Full time

Overview:
Fairview Health Services is hiring an intake coordinator for our behavioral programs at our Midway St Paul, MN location. The Intake Coordinator is responsible for processing and documenting calls of inquiry, intakes, admissions, and transfers.

Schedule:
This position will be working 1.0 FTE (80 hours every two weeks). The shift length will be 12 hours on the day/evening shifts. This position will also work every other weekend.

Benefits:
This position is eligible for benefits.

This includes medical, dental, vision, HSA, PTO, 403B, and so much more Please follow the link here to learn more information:

Responsibilities/Job Description:

Job Expectations:
Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations.

  • Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.
  • Uses excellent telephone etiquette and active listening skills.
  • Documents calls
  • Assesses and prioritizes calls.
Completes client intake process.

  • Assesses and triages client admissions using identified admission criteria.
  • Assures insurance reimbursement and authorization
  • Documents complete and accurate demographic and clinical information.
  • Secures information pertinent to the patient visit.
  • Obtains internal and external records when possible.
  • Provides client or referral sources with information regarding the programs.
  • Refers to other programs or community agencies when Fairview services are not appropriate.
  • Secures payment for treatment.
Recognizes problems and takes appropriate measures to resolve.

  • Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies.
  • Identifies patients who 'no-show' to meet risk management criteria.
Collaborates with internal and external resources to ensure efficient patient flow.

  • Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement.
  • Acts as a liaison between payers, business office staff, patient care providers and site supervisor.
  • Partners with appropriate community liaisons.
Monitors patient care provider's schedules to insure optimum productivity.

  • Coordinates the decision-making process regarding intakes and waiting lists.
  • Schedules new visits.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

  • Partners with patient care giver in care/decision making.
  • Communicates in a respective manner.
  • Ensures a safe, secure environment.
  • Individualizes plan of care to meet patient needs.
  • Modifies clinical interventions based on population served.
  • Provides patient education based on as assessment of learning needs of patient/care giver.

Qualifications:
Required Qualifications

  • Bachelor's Degree in or 6 years directly related experience in Human Services related field.
  • 2 years clinical experience in Behavioral Field
Preferred Qualifications

  • Master's Degree in Behavioral related field
  • 3-5 years clinical experience in Behavioral Field
  • Crisis intervention training.