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Customer Relations Representative

3 months ago

Port Jervis, New York, United States Joel Mermelstein - State Farm Agent Full time

Benefits:

  • 401(k)
  • 401(k)
matching

  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development

About us


We are customer-centric, engaging, professional and our goal is to have a fun, energetic environment that is an enjoyable place to work.

I want to work alongside those who are equally committed to excellence and personal achievement, with tremendous career and growth potential within our office and the overall industry.

We offer careers, not jobs and the best part is the only limit to your income is the effort you put into it.


Our work environment includes:

  • Modern office setting
  • Growth opportunities
  • Onthejob training
  • Company perks
  • Lively atmosphere

ROLE DESCRIPTION:


As a Customer Relations Representative - State Farm Agent Team Member with Joel Mermelstein - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.

Your attention to detail, customer service skills, and desire to help people make you an ideal fit.

You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


RESPONSIBILITIES:

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
  • Schedule appointments, identify customer needs, and market appropriate products and services.
  • Use a customerfocused, needsbased review process to educate customers about insurance options.
  • Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
  • Manage customer communication workflow and ensure office targets are met.
  • Perform other duties as assigned.

QUALIFICATIONS:

  • Dedicated to customer service
  • Able to effectively relate to a customer, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members
  • Proactive in problemsolving

BENEFITS:

  • 401(k)
matching
Dental insurance
Disability insurance
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Mileage reimbursement
Paid time off
Paid training
Parental leave
Travel reimbursement
Vision insurance