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Desktop Support Technician

2 months ago

Denver, Colorado, United States Insight Global Full time

Position:
Desktop Support Technician

Duration:

6 month contract to hire

Location:
Denver, CO (onsite 5 days a week)

Pay:
$25/hr - $30/hr

Desired Skills and Experience:
5 years of desktop support experience resolving escalations from the tier 1 or service desk teams.
Resolving and managing tickets through service now.
Experience using Azure Cloud and Azure Active Directory to set up new users.
Experience using SCCM to image computers and push software.
Troubleshooting hardware issues related but not limited to new user set up, docking stations, monitors, and printers.
Troubleshooting network issues related but not limited to VPN connections, wireless networks, static IP, and configurations.
Knowledgeable on security protocols and escalating viruses when reported.
Experience with asset management and reclamation.

Plusses:
COMP TIA certifications.
Experience troubleshooting MAC hardware.
Familiarity supporting data centers by racking and stacking.
Systems Administration experience or knowledge related to recognizing issue trends.

Day to Day:


A government employer in the Denver area is looking to hire 2 desktop support technicians to aid in general support of a variety of agencies.

These people will be serving as the escalation point for the tier 1 and service desk teams. This role requires some remote support but will mainly be deskside in person.

This person will be managing between 60 and 100 tickets on a monthly basis and supporting an environment of 10 thousand users.

This position is a 6 month contract opportunity with potential for conversion or extension. It is expected that this person is onsite 3 days a week from 8-5.

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