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International Operations Agent

3 months ago

Los Angeles, California, United States AIT Worldwide Logistics Full time

**AIT Worldwide Logistics**

**International Operations Agent (Ocean Import)**

**Operations - Los Angeles, CA - Full Time**

**Empowerment, active listening** and **creative thinking** are a few attributes AIT teammates exercise to deliver a world-class customer experience.The ***International Operations Agent*** responsibilities are quoting and routing freight, tracking shipments, troubleshooting, and overcoming operational challenges as well as assisting local sales and global offices with air and/or ocean export matters. This position will be responsible for controlling International freight forwarding shipments into the USA across all modes of transport per customer request. The primary focus is providing a high-level of excellent and quality customer service to all customers and vendors

**What You Will Be Doing Day-to-Day:*** Provide courteous etiquette via phone or e-mail interaction with customers, vendors, AIT teammates throughout the organization as we maintain and develop strong relationships.

Responsible for complete shipment process in Cargowise including quoting, data entry, pickup/delivery scheduling, AES entry, interfacing with customs brokers, routing, and operational milestone updates.

Verification of all shipment documentation is accurate, completed and retained in Cargowise, eDocs.

Partner with Gateway and Air Carriers to accurately and timely book all shipments.

Responsible for sending pre-alerts to customers and overseas partners.

Ensuring all shipments are properly billed within company guidelines and timelines.

Obtain all details necessary for shipment/quote in order to evaluate all factors to ensure customers request is satisfied.

Examine all possible factors prior to shipment coordination and/or pricing to ensure most successful result.

Input all essential information into the computer system to allow all information needed for shipment coordination and billing are achieved.

Ability to prioritize action items in order to determine critical timing for action items of shipment coordination to ensure successful transaction.

Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.

Identify and rectify if a shipment has deviated from schedule transit in an effort to correct shipment and achieve customer expectation and satisfaction.

Other duties and responsibilities will be assigned as business demands deem necessary

A team player who works well with others being respectful to our teammates is a Core Value

A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.

Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.

Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Wake up each day to be part of a **movement.** A movement to *make an impact*. A movement to *go for it.* A movement to *provide solutions*. A movement to be *empowered*. A movement to *do the right thing*.

**our people deliver.**

***Forbes names AIT Worldwide Logistics one of Americas Best Employers in 2021*** ***Come join us at AIT and see why our employees rank us among the best places to work.***

**Position Overview:**

**What We Look for in Teammates:**

**Other Skills We Hope to See:**

High School diploma or GED required.

2 years industry experience in export/import operations

Previous work experience in ITAR and Dangerous Goods regulations preferred

Cargo-wise experience a plus

Proficient in Microsoft Office suite

Excellent communication skills both verbal and written

Ability to multi-task in a high volume, fast-paced working environment

High attention to detail and strong organizing skills

Ability to work autonomously and within a team environment

**What AIT Can Offer You:**

Growing company with a record year in performance that continues to scale

Opportunity to drive significant changes at the station with an ability to make an impact across the organization

Hands-on and passionate CEO who understands the importance of hiring great talent passionately caring for co-workers is a Core Value

Laid-back and open-door work environment

High Performance culture with a focus on a growth mindset where continuous improvement is embraced

Opportunity for advancement

Competitive compensation package

Full line-up of benefits

Tuition assistance

Volunteer program its also a Core Value we actively engage in our communities

**About AIT Worldwide Logistics:**

AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AITs flexible business model customizes door-to-door deliveries via sea, air, ground and railon time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AITs full-service options also include customs clearance, warehouse management and white glove services.

*AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at ext 5218 or email your resume to *

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+ a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or

+ a person who was discharged or released from active duty because of a service-connected disability.

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An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. mi