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Workforce Coordinator

2 months ago


Los Angeles, California, United States Alliance Ground International Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Manager to join our team at Alliance Ground International. As an Operations Manager, you will be responsible for developing work assignments for our office agents and leads, making recommendations to management on hiring, promotion, and disciplinary decisions, providing training and oversight to new employees, and conveying shipping instructions to the customer services counter.

Key Responsibilities
  • Workforce Management: Develop and assign work tasks to office agents and leads to ensure efficient operations and meet business objectives.
  • Recruitment and Development: Make recommendations to management on hiring, promotion, and disciplinary decisions to ensure a high-performing team.
  • Training and Support: Provide training and oversight to new employees to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Customer Service: Convey shipping instructions to the customer services counter to ensure seamless communication and customer satisfaction.
Requirements

To be successful in this role, you will need:

  • Excellent organizational and communication skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Experience in workforce management or a related field