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Business Analyst
3 months ago
R2656
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
As a Business Analyst, you will be responsible for providing business analysis support to CRM software support and enhancements.
Job Description
We are looking for a Business Analyst to handle CRM software support, projects, and enhancements for the B2C Call Centers.
What You'll Do
Serve as a liaison between IT andBusiness management
Analyze and prioritize business system requests and user needs
Perform requirements gathering,process analysis, and functional decomposition
Conceive and recommend functional solutions that meet business needs
Ensure functional solutions align with compliance regulations (i.e.- SOX, PCI, GDPR)
Identify a solution's impacts to the current business environment
Author detailedfunctional specifications
Write test plans, perform software certification, and overseeUAT
Develop training materials for end users
Supportsoftware migrations
Troubleshoot system issues
Perform duties in accordance with standard SDLC methodologies (i.e.-waterfall,SCRUM,AGILE) and industry best practices
Perform other job-related duties assigned by supervisor
What You'll Need
Required:
MUST HAVE EXPERIENCE WITH LOYALTY/REWARDS PROGRAMS
5+ years ofIT Business Analysisexperience in a medium to large company
3+ years ofSoftware Testingexperience with enterprise-wide applications
Proven ability to collaborate and clearly communicate, both verbally and in writing, with technical peers and business partners
Able to multi-task with limited supervision in a fast-paced environment
Capable of working independently and as part of a team
Strong knowledge ofbusiness process analysis, concepts, tools, best practices and procedures
Creativitycombined with analysis, critical thinking and problem-solving skills
Experience withwaterfallandagilemethodologies
Competent with documentation and presentation software applications such as MS Office,Confluence,Visio, and PowerPoint
Competent withrequirements management, issue tracking, and workload software applications such asJira,HP Quality Center, Remedy, Clarity, and MS Project
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or – 8111.
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran.
It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements.
This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran.
Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
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