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Front Desk/guest Service Rep/night Auditor

3 months ago

Baltimore, Maryland, United States Sonesta Baltimore Inner Harbor Full time
Millennium Hospitality Management Groups vision is to create a results-oriented leadership company with spirited, well-trained associates that provide a memorable experience for our guests and provide development growth to our associates

Millennium Hospitality is growing fast, and we currently manage various branded properties throughout the nation. We are looking for a strong, guest, and associate focused team members at our newly managed
SureStay Plus by Best Western Orlando I-Drive


We are looking for
Front Desk/Guest Service Representative/Night Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation.

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.


If you have a knack for customer service and work experience in the hotel industry, and your looking to grow your career, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all checkin and checkout tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients' complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Skills

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Multitasking abilities
  • Customer service attitude
  • Excellent communication and organizational skills
  • Bilingual is preferred Spanish/English

Job Types:
Full-time, Part-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekends as needed

Work setting:

  • Inperson

Education:

  • High school or equivalent (preferred)

Experience:

  • Hotel experience: 1 year (preferred)

Ability to Relocate:

  • Baltimore, MD 21202: Relocate before starting work (required)

Work Location:
In person