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Night Auditor

2 months ago

Baltimore, Maryland, United States Shaner Hotel Group Full time
Job Description

The Night Auditor is a critical member of our hotel team, responsible for ensuring the smooth operation of our front desk during the overnight hours. This role requires a high level of attention to detail, excellent communication skills, and the ability to work independently.

Key Responsibilities:
  • Guest Service: Provide exceptional service to our guests, responding to their needs and resolving any issues that may arise.
  • Revenue Balancing: Accurately balance the revenue and expense transactions that occurred during the day, ensuring that all financial records are up-to-date and accurate.
  • Front Desk Operations: Perform all the functions of the front desk staff during the audit shift, including check-ins, check-outs, and guest services.
  • Communication: Effectively communicate with guests, management, and co-workers to ensure seamless operations and excellent guest satisfaction.
Requirements:
  • Education: High school graduate or equivalent.
  • Experience: Minimum one year customer service experience; previous hotel experience preferred.
  • Skills: Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred.
  • Language: Bilingual English/Spanish a plus.
  • Knowledge: Knowledge of local activities and attractions appropriate for clientele.