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Account Manager

3 months ago

Neenah, Wisconsin, United States Jewelers Mutual Group Full time
SUMMARYThis role serves as the primary relationship liaison between Jewelers Mutual and our partners.

The Account Manager is responsible for strategizing personalized approaches to drive results across key performance indicators tied to organizational business plans while balancing incoming requests.

Critical functions within this role include onboarding new partners efficiently while complying with all contractual agreements, cultivating strong relationships to drive new business growth, training best practices at all levels of partner organizations to ensure regulatory compliance and improve sales.

This position works closely with P&L leadership, Business Development, and Operations to appropriately steer the direction of the product(s)/program(s).

WHY Jewelers Mutual:


We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of "making your mark today", consider evolving your career and shining bright with Jewelers Mutual GroupESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Maintain and respond to communication via email and phone queue with current and prospective jeweler partners and their associated agentServe as the partner's program support resource by guiding them to success in their program(s) and resolving any questions or concernsExecute onboarding, including program setup and training of a new partner on systems, processes, and sales techniques across multiple mediums and audiencesAdminister and deliver business reviews with partners on a defined cadenceHelp to provide a smooth transition from business development and/or agency to onboarding phase in partnership with applicable partyIdentify and execute on additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM's account management practicesLead, troubleshoot, and resolve partner issues with a sense of urgencyUtilize Salesforce at organizational direction to build strong, accountable engagement trackingProvide feedback to appropriate business areas for future product enhancements to improve efficiencies and improve the jeweler and customer experienceMaintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contractsCoordinate marketing materials and any technical requirements cross-functionally and externally with engaged vendorsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

QUALIFICATIONSHS diploma or GED required, advanced degree preferred.2+ years of customer facing experience preferredMust have experience with the MS Office SuiteStrong communication skills at all levels including the ability to inform, educate, negotiate, and persuadeA team-player who is energetic, flexible, collaborative, proactiveAbility to translate results to presentations that tell a story with appropriate calls-to-actionKeen eye for new opportunities to diversify distribution channels at the partner levelStrong relationship builderAbility to measure incremental success toward overarching goalsMust be comfortable with managing healthy conflictTake initiative without being promptedAbility to effectively manage competing priorities and/or multiple time-sensitive projectsCERTIFICATES, LICENSES, REGISTRATIONSNonePHYSICAL REQUIREMENTSProlonged periods sitting at a desk and working on a computer.

Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.