Current jobs related to Support Engineer - Madison, Wisconsin - UW Credit Union

  • Project Support Engineer

    3 weeks ago

    Madison, Wisconsin, United States Abstrakt Marketing Group Full time

    Join Abstrakt Marketing Group as a Project Support Engineer. This full-time position is designed to provide essential business and administrative assistance in the planning and coordination of plumbing contract projects. The primary objective is to ensure that project goals and targets are met within the established timeline and budget. This role serves as...

  • Technical Support Engineer

    4 weeks ago

    Madison, Wisconsin, United States Promega Full time

    Job Overview:At Promega, we are dedicated to leading the way in innovative solutions for inventory management through advanced technology. Our success hinges on a talented team of professionals who are committed to excellence and driven to achieve remarkable outcomes. While our services are crucial, our culture and values are what truly set us apart.The...

  • Access Control Support Specialist

    6 days ago

    Madison, Wisconsin, United States IDR Healthcare Full time

    Technical Support Engineer - Access ControlIDR Healthcare is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our clients in the engineering market.Key Responsibilities:Provide technical support and assistance to clients in the...

  • Project Engineer

    2 days ago

    Madison, Wisconsin, United States GEI Consultants Full time

    Job Title: Project EngineerWe are seeking a highly skilled Project Engineer to join our team at GEI Consultants, Inc. in Madison, Wisconsin.About the Role:As a Project Engineer, you will provide support to ongoing field and engineering design efforts under the supervision of senior staff. Your responsibilities will include:Supporting services in one or more...

  • Biomedical Equipment Support Specialist

    2 days ago

    Madison, Wisconsin, United States Veterans Affairs, Veterans Health Administration Full time

    Job SummaryThe Biomedical Equipment Support Specialist provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility-wide lifecycle management of medical equipment.Key ResponsibilitiesLifecycle management of all medical systems, including imaging, life support, dialysis, and...

  • CAD Engineer

    2 days ago

    Madison, Wisconsin, United States Apex Systems Full time

    Job Title: CAD Engineer/CAD AdministratorApex Systems is seeking a skilled CAD Engineer/CAD Administrator to join our team. As a key member of our engineering team, you will be responsible for managing and supporting engineering applications used by our clients.Key Responsibilities:Perform all activities involved in managing and supporting engineering...

  • Technical Support Specialist

    1 week ago

    Madison, Wisconsin, United States Zendesk Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Engineer to join our team at Zendesk. As a Technical Support Engineer, you will be responsible for providing technical guidance and support to our customers through various communication channels.Key Responsibilities:Provide technical guidance and support to customers through messaging, email,...

  • Geotechnical Engineer

    5 days ago

    Madison, Wisconsin, United States TRC Companies Full time

    About TRC CompaniesTRC Companies is a leading provider of environmental solutions to the energy, infrastructure, and industrial sectors. Our team of experts delivers comprehensive solutions to meet the full project lifecycle needs of clients.Job SummaryWe are seeking a highly motivated and experienced Geotechnical Engineer to join our Geo-Environmental and...

  • Lab Support Validation Specialist

    1 day ago

    Madison, Wisconsin, United States USDM Life Sciences Full time

    Job Title: Lab Support Validation EngineerJob Function: Validation AnalystLocation: Madison, WI - HybridAbout USDM Life SciencesUSDM Life Sciences is a premier consulting company with 20+ years of experience assisting heavily regulated biotech, medical device, and pharmaceutical companies with their GxP compliance needs.We are seeking a highly skilled Lab...

  • Instrumentation Engineer

    4 days ago

    Madison, Wisconsin, United States University of Wisconsin Full time

    Job Summary:The University of Wisconsin-Madison's Nuclear Engineering and Physics Department is seeking an experienced Instrumentation Engineer to join the Pegasus research group. As a key member of the team, you will provide critical support for the heating and current drive systems, as well as the broader experimental facility.The Pegasus-III Experiment is...

  • Geotechnical Engineer

    1 day ago

    Madison, Wisconsin, United States TRC Companies Full time

    About TRC CompaniesTRC Companies is a leading provider of environmental solutions to the energy, infrastructure, and industrial sectors. Our team of experts delivers comprehensive solutions to meet the full project lifecycle needs of our clients.Job SummaryWe are seeking a highly motivated and experienced Geotechnical Engineer to join our Geo-Environmental...

  • Technical Support Specialist

    1 week ago

    Madison, Wisconsin, United States Zendesk Full time

    Job Title: Senior Technical Support EngineerWe are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team at Zendesk. As a key member of our support team, you will be responsible for providing technical guidance and support to our customers through various communication channels.Key Responsibilities:Provide technical...

  • Engineering Manager

    2 days ago

    Madison, Wisconsin, United States 180 Engineering Full time

    Job Title: Engineering SupervisorAt 180 Engineering, we are seeking an experienced Engineering Supervisor to join our team. As a key member of our engineering department, you will be responsible for supervising the design, testing, and engineering support of new and existing consumer products.Key Responsibilities:Lead the development of new products and...

  • Nuclear Engineer

    4 days ago

    Madison, Wisconsin, United States Realta Fusion Inc. Full time

    Job Title: Nuclear EngineerRealta Fusion Inc. is seeking a highly skilled Nuclear Engineer to join our team in Madison, WI. As a key member of our engineering and scientific teams, you will provide critical engineering and design input on our technology development roadmap.Responsibilities:Develop and perform radiation transport and activation simulations of...

  • Technical Support Specialist

    1 week ago

    Madison, Wisconsin, United States Zendesk Full time

    {"h1": "Technical Support Engineer", "p": "At Zendesk, we're passionate about delivering exceptional customer experiences. As a Technical Support Engineer, you'll play a critical role in helping our customers succeed.**Key Responsibilities:*** Provide technical guidance and support to customers through various communication channels* Troubleshoot and resolve...

  • Automation Engineer

    4 weeks ago

    Madison, Wisconsin, United States Catalent Inc Full time

    Automation Engineer - Catalent Inc. Overview Catalent Inc. is a rapidly expanding entity within the pharmaceutical sector, dedicated to delivering innovative technologies and solutions aimed at enhancing the availability of biologic treatments for patients. Our operations encompass a proprietary cell line engineering platform, advanced biomanufacturing...

  • Automation Engineer

    4 weeks ago

    Madison, Wisconsin, United States Catalent Inc Full time

    Position: Automation EngineerOverviewCatalent Inc. is a rapidly expanding entity within the pharmaceutical sector, dedicated to delivering cutting-edge technologies and solutions that enhance the availability of biologic treatments for patients. Our operations encompass a proprietary cell line engineering platform, a modern biomanufacturing facility, and...

  • IT Support Professional

    3 weeks ago

    Madison, Wisconsin, United States Beacon Hill Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Beacon Hill. As a key member of our internal Help Desk team, you will be responsible for providing advanced technical support for complex issues, managing software deployments, and assisting with automation and configuration management across our agency's systems.Key...

  • Geotechnical Engineer II

    5 days ago

    Madison, Wisconsin, United States HNTB Full time

    Job Title: Geotechnical Engineer IIWe are seeking a highly skilled Geotechnical Engineer II to join our team at HNTB Corporation. As a Geotechnical Engineer II, you will play a key role in assisting with geotechnical evaluation and computations to support the design of foundations, retaining structures, and other earth- and rock-supported elements.Key...

  • Geotechnical Engineer II

    1 day ago

    Madison, Wisconsin, United States HNTB Full time

    Geotechnical Engineer II Job DescriptionWe are seeking a highly skilled Geotechnical Engineer II to join our team at HNTB Corporation. As a Geotechnical Engineer II, you will play a key role in assisting with geotechnical evaluation and computations to support the design of foundations, retaining structures, and other earth- and rock-supported elements.Key...

Support Engineer

3 months ago

Madison, Wisconsin, United States UW Credit Union Full time

Overview

UW Credit Union's Internet Services team is hiring a Support Engineer to contribute in its mission to deliver world-class digital experiences. The Support Engineer is a software professional who enjoys solving unique and challenging problems in creative ways with a growth mindset. This person thrives in a fast-paced, collaborative, team-oriented environment and has an enthusiasm for learning. This position provides second-level support for members as they interact with our external software applications, and first-level support for business partners as they use internal software tools. Primary responsibilities include monitoring our support ticket queue, collaborating with internal partners to diagnose and troubleshoot issues, and collaborating with software engineering and DevOps to ensure problems are resolved in a timely manner.

The Internet Services is a team of passionate software development professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, mobile apps, APIs and backend processes, which enable members to easily manage their financial lives. If you are a UW Credit Union member, you've already experienced the fruits of our team's labor: intuitive, easy-to-use applications and systems that align with our members' best interest. From UW Credit Union's Web Branch to lending applications, our in-house development team does it all. Because of this, we have grown to become one of Wisconsin's top financial institutions with over 345,000 members and $5 billion in assets.

If you enjoy working in an agile environment, participating in team activities supporting an iterative development process, and collaborating with software professionals to solve problems, we want to talk to you

This is a hybrid position (2 days per week in our Madison, WI office).

Responsibilities

Evaluate incoming support tickets and make decisions on priority, level of urgency, and next steps required. Perform research and problem solving of internal customer and member questions and issues. Perform diagnosis and analyze reported issues utilizing logs and monitoring tools. Escalate and coordinate fixes for incidents or enhancements with Software Engineers and DevOps. Read and understand code to be able to find potential bugs and determine the level of access granted to users. Make code changes to implement fixes for software bugs. Prepare and update technical documentation of systems and processes in an always changing environment. Assist IS leadership, audit, and other business partners in reporting and data needs via SQL queries. Run tasks and console programs to facilitate manual processes and rerun unsuccessful jobs as needed. Communicate details regarding technical analysis to audiences with varying technical ability. Coordinate release testing and deployments for flagship applications. Collaborate with engineering teams, business units, and technical peers to ensure business requirements are met. Take ownership of customer issues reported and see problems through to resolution.

Qualifications

1 year experience of support or software engineering Bachelor's degree in computer science or related field; or equivalent combination of education and experience Familiarity with software development tools and technologies Fluency in version control systems (git preferred) Strong oral and written communication skills.

Why work for UW Credit Union?

Join one of Wisconsin's premier financial institutions, a four-time recipient of Madison Magazine's Best Places to Work, and a two-time Milwaukee Journal Sentinel's Top Workplace to receive:

21.5+ days annual time off 2 weeks paid caregiver leave 2.5 weeks paid new child parental leave 2 days paid volunteer time 11 paid holidays (includes your birthday) 401k company match of up to 5%, plus approximately 4% discretionary match Variable bonus reward Competitive Medical, Dental and Vision plans, including domestic partner eligibility Free bus pass and bublr/ BCycle membership Employee Assistance Program And more