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Exam Registration Coordinator

3 months ago

San Diego, California, United States TCWGlobal Full time

Job Title: Exam Registration Coordinator

Company: Wellness and Fitness Industry Leader

  • Provide administrative support to candidates during the registration process for certifications
  • Ensure accurate and timely processing of candidate registrations, rescheduled exams, retakes, cancellations, and score reports
  • Respond promptly and clearly to inquiries regarding certification, recertification, and score reports
  • Collaborate with customer-facing teams to deliver exceptional service
  • Contribute to projects enhancing exam registration processes and candidate experiences
  • Assist in the approval of continuing education petitions and courses for recertification

Key Responsibilities:

  • Process exam registrations and eligibility applications efficiently
  • Track exam site availability and request additional sites or dates as necessary
  • Assist candidates with exam scheduling, rescheduling, and refunds
  • Collaborate with departments and testing service providers to achieve certification goals
  • Facilitate accurate data exchange and address exam-related issues promptly
  • Respond to inquiries about exam scores and certification status
  • Conduct audits and process name change requests
  • Contribute to initiatives improving certification and recertification operations

Requirements:

  • Experience in high-volume call center environments
  • Strong attention to detail, analytical, and organizational skills
  • Proficiency in word processing and database software
  • Effective time management and problem-solving abilities
  • Experience in administrative support roles
  • Excellent written and verbal communication skills

TCW Global is committed to diversity and equal opportunities.