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Service & Support Specialist - Factory Automation Robotics

3 months ago

Carson, California, United States Epson America Full time
Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Service & Support Specialist
  • Factory Automation Robotics Location: Carson, CA, USRequisition ID: 5014Company: Epson America, IncEpson, a $10B global leader in high quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Service and Support Specialist to join our Factory Automation Robotics (FAR) team.
You will be responsible for providing external and internal customer service activities involving technical support, repair, and maintenance of robotics products.

Join a high-energy team with a strong manager coach that will support you to flourish and succeedPrincipal AccountabilitiesIn addition to the following Epson's policies and procedures, principalaccountabilities include, but are not limited to:Advanced Product SupportPerforms analysis of post-launch technical product data to ensure product improvement of current and existing product in order to minimize overall customer service costs.

Provides feedback to management regarding product usability, reliability, and serviceability. Ensures a timely response to customer calls.

Responds directly as well as assist other technical support reps with customer phone calls regarding diagnosis, repair, and general technical advice.

Customer TrainingAssists training department in conducting technical training on use, maintenance, troubleshooting, programming, and repair of robotics products.
Travels to customer sites both domestically and internationally to conduct on site classes.

Travels to SEC for first-hand training including but not limited to initial training on robotics product as well as continued training on new releases.

Tradeshow SupportAssists applications department with trade show demo assembly and disassembly, application study set ups, and product demonstrations.
Provides onsite support at trade shows both domestically and internationally.

Specialist or troubleshooting experience (2-5 years).Completion of program at a community college, technical or commercial school or equivalent experience (minimum of a 2-year program).Epson America, Inc.

is an Equal Opportunity/ Affirmative Action EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local law.

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