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Customer Support Specialist

2 months ago

Carson, California, United States Salvation Army Full time
Compensation: $16.00 PH

Become an integral part of the dedicated Call Center team at The Salvation Army. Together, we can continue to serve and positively impact our local community. We are currently looking for a part-time Contact Center (Donor Services) Associate. This role offers a fantastic opportunity to enhance your customer service and communication abilities while contributing to the success of our Adult Rehabilitation Program. If you are friendly, diligent, responsible, and enjoy assisting others, we encourage you to consider this position.

We are seeking to fill an afternoon/evening role, working 5 days per week from 2:00-7:00 p.m.

Part-Time Employee Benefits:
  • Opportunities for career advancement
  • Paid time off
  • Employee store discounts
  • Exclusive discounts on various services and attractions
  • Bonuses for employee referrals
As our enthusiastic Donor Services Associate, your responsibilities will include:

  1. Independently resolving supporter inquiries for first contact resolution.
  2. Managing multiple tasks simultaneously.
  3. Utilizing effective oral and written communication skills to ensure an excellent experience with every interaction.
  4. Handling inbound Omnichannel contacts from current and potential supporters, providing an exceptional donor experience.
  5. Addressing questions and assisting in resolving supporter concerns.
  6. Conducting outbound campaign contacts across Omnichannel markets.
  7. Delivering timely and accurate responses to supporters using their preferred communication channels, including email, text, chat, and phone.
  8. Actively participating in all required Contact Center training.
  9. Meeting or exceeding key performance metrics and quality assurance standards.
  10. Establishing relationships and processing applications for vehicle and other donations.
Qualifications for consideration:
  • High School Diploma or GED is required.
  • Excellent written and oral communication skills.
  • Ability to understand and ask qualifying questions to uncover concerns and resolve supporter issues.
  • Required typing speed of 40 WPM or more.
  • Must pass typing, spelling, and reading comprehension assessments.
  • 1-2 years of customer service experience preferred.
  • Bilingual (English/Spanish) preferred.
Physical Requirements:
  • Ability to sit, walk, stand, bend, squat, climb, kneel, or twist on an intermittent or continuous basis.
  • Ability to grasp and manipulate objects such as files and office equipment.
  • Ability to communicate clearly on the telephone.
  • Ability to lift up to 25 lbs.
  • Ability to perform various repetitive motion tasks.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.