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Customer Support Specialist

2 months ago

Carson, California, United States The Salvation Army USA Western Territory Full time

Compensation: $16.00 PH

Join the committed team at The Salvation Army, where we strive to make a positive impact in our community. We are currently looking for a part-time Contact Center (Donor Services) Associate to support our mission at our Headquarters Office. This is a fantastic opportunity to enhance your customer service and communication abilities while playing a vital role in our Adult Rehabilitation Program. If you are a friendly, diligent, and responsible individual who enjoys assisting others, we encourage you to consider this position.

This role involves working in the afternoon/evening, 5 days a week from 2:00-7:00 p.m.

Part-Time Employee Benefits Include:

  • Opportunities for professional advancement
  • Paid time off
  • Discounts at employee stores
  • Exclusive discounts on various services and attractions
  • Bonuses for employee referrals

As a dedicated Donor Services Associate, your responsibilities will include:

  1. Independently addressing supporter inquiries for first contact resolution.
  2. Managing multiple tasks simultaneously.
  3. Employing effective verbal and written communication skills to ensure an excellent experience with every interaction.
  4. Handling inbound Omnichannel communications from current and prospective supporters, delivering an outstanding donor experience.
  5. Responding to inquiries and assisting in resolving supporter questions and concerns.
  6. Conducting outbound campaign communications to various Omnichannel markets.
  7. Providing prompt and accurate responses to supporters through their preferred communication channels, including email, text, chat, and phone.
  8. Actively participating in all required Contact Center training sessions.
  9. Meeting or exceeding key performance indicators and quality assurance standards.
  10. Establishing relationships and accurately processing applications for vehicle and other donations.

Qualifications for Consideration:

  • High School Diploma or GED is mandatory.
  • Excellent written and verbal communication skills are essential.
  • Ability to understand and ask pertinent questions to identify and resolve supporter issues.
  • Typing speed of 40 WPM or higher is required.
  • Must successfully complete typing, spelling, and reading comprehension assessments.
  • 1-2 years of customer service experience is preferred.
  • Bilingual proficiency in English and Spanish is a plus.

Physical Requirements:

  • Capability to sit, walk, stand, bend, squat, climb, kneel, or twist intermittently or continuously.
  • Ability to grasp and manipulate objects such as files and office equipment.
  • Clear communication on the telephone is necessary.
  • Ability to lift up to 25 lbs.
  • Capability to perform various repetitive motion tasks.

This position is open to all qualified candidates, including protected veterans and individuals with disabilities.