Client Support Specialist
2 weeks ago
Are you passionate about providing outstanding customer service and eager to advance your career with a renowned brand? Dermalogica, a leader in the beauty sector, is looking for enthusiastic individuals to become part of our vibrant Customer Care team.
Key Responsibilities:
Manage a substantial volume of incoming and outgoing communications, including calls, emails, and faxes, addressing client inquiries, order updates, product details, and corrections.
Work alongside cross-functional teams, including sales, education, and finance, to ensure effective communication and resolution of client issues.
Maintain precise order details, confirming requested items, quantities, and pricing, while effectively communicating inventory status and anticipated shipping dates.
Exhibit a commitment to ongoing learning, actively contributing ideas and suggestions to refine processes and elevate the customer experience.
Provide light administrative assistance, including filing, as necessary.
Qualifications:
Bilingual proficiency is preferred.
A high school diploma is required, along with a minimum of one year of customer service experience (preferably in the beauty sector) or one year of experience with Dermalogica.
Excellent written and verbal communication skills.Strong computer proficiency, including familiarity with MS Office Suite (Word, Excel, Outlook).
A minimum typing speed of 35 wpm with a keen attention to detail.
A self-driven team player who embraces continuous learning and growth opportunities.
Join our team today and be part of a company that values its employees' well-being and success.
To apply for this role, please complete our online application. Our Human Resources team will review all applications and reach out to qualified candidates for further consideration.
Dermalogica is an equal opportunity employer that embraces diversity, equity, and inclusion.
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