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Account Executive

3 months ago

Akron, Ohio, United States Charter Spectrum Full time

The Account Executive - Indirect Retail role acts as the liaison between Spectrum and our Indirect retailer portfolio. The Account Executive position grows revenues by maximizing sales through managing the day-to-day relationship of assigned book of business to maximize opportunities, ensure representation of the Spectrum brand while protecting the overall customer experience. The Account Executive - Indirect Retailer is responsible for new business development, managing the implementation and compliance of policies and procedures for new and existing business, monitoring vendor performance, implementing process improvements, building strong vendor relationships, and overall responsibility for the daily execution of an assigned retail territory.

Actively and consistently supports all efforts to simplify and enhance the customer experience

Account Management and Partnership

Responsible for strategy execution, field sales operations, and support of assigned indirect retailers.

Provide account management including but not limited to: audits, field visits, training, business reviews, product knowledge support, customer concerns, brand compliance and merchandising.

Conduct regular meetings, trainings and account reviews with assigned partners while ensuring they are maximizing Spectrum sales, as well as meeting quality standards and KPIs.

Maintain knowledge, ensure delivery and understanding of current products, services, promotions, offerings, etc. to assigned partners.

Collaborate closely with owners from assigned partners to create/manage growth plans

Work with our Operations, Strategy and divisional teams to ensure alignment with department and company's objectives.

Coordinate and assist with special events, oversee staffing, merchandising and sales execution.

Sales and Business Development

Forecast and allocate monthly goals to assigned partners at the start of each new fiscal month.

Meet or exceed assigned KPI metrics including, but not limited to: sales quotas, product mix, chargeback, etc.

Ability to assimilate provided sales metrics and form strategies to improve poor performance areas and maximize assigned partners potential.

Flexibility to sell when needed, and side by side selling with sales agents during new business/product launches.

Provide frequent reports to channel leadership including sales impact factors, activity feedback, challenges, etc.

Prospect new business for quality partners that will represent Spectrum professionally and drive incremental sales volume.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Sales presentation skills, problem solving capabilities, organized and demonstrated initiative

Effective written, verbal and interpersonal communication skills

Ability to work independently

Comfort utilizing Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel

Travel frequently within the assigned territory

Flexibility to work retail hours and adjust schedule as needed based on assigned partners' needs and to maximize sales opportunities

Reliable transportation

Valid and active State driver's license and safe driving record, as required

Required Education

Bachelor's degree from a four-year college/university or equivalent experience

Required Related Work Experience and Number of Years

Related experience/training or equivalent combination of education and experience - 5-7

Preferred Skills/Abilities and Knowledge

Bi-lingual a plus

LI-NT1

SAE

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

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