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Business Office Manager
3 months ago
This is an exciting time to join New Perspective. We are a growing company serving over 2,000 seniors today with a goal of reaching 10,000 by 2025. Our growth is creating energy, excitement, and the opportunity to make a difference in the lives of others. We have a culture of servant leadership and collaboration that supports each team member's personal and professional development. At New Perspective you're not just an employee, you are a valued member of our team.
Position Summary
As the Business Office Manager (BOM), you will be responsible for performing administrative business office functions for the community. Responsibilities include: managing job postings on job boards, submitting time for payroll processing, employee record management, new employee onboarding, resident billing and monitoring compliance with Medicaid eligibility standards, accounts payable, purchasing/receiving, deposits, and collections. You will act as a hospitality ambassador at all times, and comply with federal and state laws and regulations as well as the Company's policies and procedures.
Responsibilities
- Maintains compliance with applicable federal, state, and local regulations, to include HIPAA and resident rights, and all New Perspective policies.
- Maintain community employee records.
- Ensure time submitted for bi-weekly payroll processing is accurate.
- Provide onboarding of team members and ensure completion and compliance with all training requirements.
- Train team members on the Learning Management System and all other applicable software applications.
- Captures all vendor payables in systems and maintains vendor relationships to ensure accuracy.
- Oversees collections of resident invoices.
- Supervise concierge team members to ensure that performance expectations are met and all established policies and procedures are followed.
- Screen, interview, hire, train, discipline, and terminate concierge team members.
- Provide timely performance evaluations of concierge team members.
- Assist in promoting positive Family Communication.
- Communicate and interact with residents, families and team members in a kind, respectful and effective way.
- Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
- Attend and participate in all required training, team meetings, online learning resources, and others as required.
- High School diploma or GED equivalent or equivalent of relative experience.
- Strong computer skills and ability to interact with a variety of electronic devices.
- Experience working with older adults in senior living, long-term care, home health or other health care setting a plus.
- Strong administrative and organizational skills.
- Ability to work in a team environment with strong communication and interpersonal skills.
- Empathy for the challenges experienced by residents, families and team members and the problem solving skill sets to support them.
- Ability to communicate effectively verbally and in writing using the English language.
- Ability to prioritize and effectively manage multiple tasks simultaneously.
- Ability to work a flexible schedule, including weekends and holidays.
- Medical, Dental, & Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Holidays
- Company-Paid Basic Life Insurance
- Voluntary Short-Term Disability
- Company-Paid Long-Term Disability
- Health Reimbursement Account/Health Savings Account
- Flexible Spending Accounts
- Education assistance - up to $5,000 per calendar year
- Leadership Development & Career Advancement
- Real-time Access to Earned Wages
- Referral Bonuses
- Employee Assistance Program
New Perspective is an Equal Opportunity Employer.
