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Account Manager

3 months ago

Charleston, West Virginia, United States Sorenson Communications Full time
Base, Plus commission

Additional Compensation through commission (Commission to be discussed at point of offer)

Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Job Summary

Help make a difference

CaptionCall is looking for a caring, customer service oriented Account Manager with a passion for helping people with hearing loss communicate with the world This position will be responsible for promoting the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients, demonstrating the product, explaining how it enriches lives, generating leads, and building and managing Provider Accounts. This is a full-time position with potential for career growth and advancement.

Essential Duties and Responsibilities
  • Generate leads by demonstrating the CaptionCall phone and service to directly to eligible users
  • Manage a territory through in-person interactions, presentations and events using direct sales methodologies
  • When assigned, work with Hearing Care Professionals on the patient certification and referral process
  • Represent CaptionCall at various events as assigned
  • Adhere to strict compliance policies set by the company
  • Utilize company CRM to log daily activities
  • The account manager has access to highly confidential, sensitive information relating to the employees of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
  • Other duties as assigned
Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: 25-50%

Education

Minimum: High School Diploma or GED

Experience

Years of Experience

Minimum Years of Experience Description

Knowledge, Skills, and Abilities
  • Provide excellent customer service
  • Ability to meet or exceed Account Manager expectations and maintain established goals set forth by department management
  • Ability to work evenings and weekends as needed
  • Ability to drive and travel via air as needed
  • Ability to tailor to unique needs of individual healthcare professionals
  • Must be able to comfortably and clearly present to large and small groups.
  • Must be able to adapt to various sales situations and environments
  • Must be reliable, organized and punctual
  • Must be able to work independently
  • Ability to effectively communicate in English through reading, writing, speaking and listening
  • Outside Sales or similar experience
  • Familiarity with assistive devices for the hearing impaired is a plus
  • Experience working with senior citizens
  • Basic computer knowledge and experience
Working Conditions and Physical Requirements
  • Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
  • Possess and maintain a valid driver license
  • Maintain a good driving record
  • Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
  • Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
  • Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

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Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)