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Account Manager

2 months ago

Charleston, West Virginia, United States TridentCare Full time
Job Summary

TridentCare is seeking a highly motivated and experienced Account Executive to join our team. As an Account Executive, you will play a critical role in coordinating and managing service levels to all TridentCare customers in a designated geographical territory.

Key Responsibilities
  • Develop and maintain relationships with local facility influencers, including administrators, directors of nursing, and medical directors.
  • Cross-sell TridentCare services to assigned facilities.
  • Develop and maintain territory coverage with the Regional Sales Director and coordinate with the Clinical Sales Executive.
  • Responsible for problem resolution in support of the Clinical Sales Executive, including billing issues, on-site training, and general operational issues.
  • Coordinate TridentCare responses to customer-initiated issues between the Sales Support Team and customers.
  • Attend QA meetings and ensure that administrators, directors of nursing, and medical directors have electronic copies of QA reports.
  • Generate qualified leads for the Clinical Sales Executive.
  • Identify prospects using all available resources and the SUGAR database.
  • Significant travel required as needed within the assigned territory, with daily account visits.
  • Weekly and monthly call schedules will be approved by the Regional Sales Director and coordinated with the Clinical Sales Executive.
  • Report customer product experience issues through appropriate channels in an accurate and timely manner.
  • Work as a liaison between the customer, external, and internal TridentCare operations.
  • Track personnel changes within client facilities and develop and maintain accurate prospect and account files using the SUGAR database and DDF system.
  • Assist in the gathering of critical information for RFP responses.
  • Conduct new facility set-ups in person.
  • Conduct reviews of services for assigned clients, as needed by the Clinical Sales Executive.
  • Collect and update competitive information.
  • Attend industry conferences, regional meetings, and actively participate in local networking and professional events to cultivate customer relationships.
  • Submit timely and complete reports on a weekly and monthly basis.
  • Establish a positive public image of the Company in all interactions with prospects, customers, colleagues, and competitors.
  • Commit to professional development as appropriate.
  • Perform other related duties as assigned.
Requirements
  • A Bachelor's Degree or equivalent knowledge is required.
  • A minimum of 3 years of sales, marketing, or clinical experience is required, preferably with one year of sales experience.
  • General understanding of ROI selling.
  • Long-term, skilled nursing or medical sales experience or familiarity is preferred.
  • Proven track record of increasing sales and revenue; field sales experience is preferred.
  • Must possess a high sense of urgency and a strong work ethic.
  • Must possess basic computer skills.
  • Strong communication skills (verbal and written) are essential.
  • Must have strong interpersonal and organizational skills.
  • Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work with minimal supervision.
  • Individual must have good time management skills and the ability to prioritize tasks.