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Site Operations Manager

3 months ago

Little Rock, Arkansas, United States Revolution Technologies Full time

JOB SUMMARY:

The Technical Operations Manager is responsible for managing the daily needs of customers in the output environment, working closely with client contacts, end-users, and other resources to meet Service Level Agreements (SLAs).

Requirements:

  • Advanced skills in MS Excel (Pivot Tables, Macros, and VLookups) and completion of an assessment.
  • Experience with printers.
  • Software driver implementations, network management, IP protocols, and basic network protocols.
  • Experience with Service Level Agreements (SLAs).
  • Strong background in customer service.
  • Previous help desk experience.