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Director of Renewal Operations
3 months ago
Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.
We strongly believe every colleague brings unique value to our whole.We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.
If you're a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for youBoard is looking to bring on dynamic & driven Director of Renewal Operations.
This is a multifaceted role and will be responsible for driving process optimization, renewal forecasting accuracy, and overall renewal process effectiveness.
This role sits within the Revenue Operations function with a strong link to the CS leadership to build high-performance field teams, accountable to metrics and operating with a positive, collaborative culture.
Main duties:
Maintain forecasts to show upcoming renewal and risk revenue and work closely with CS field leaders to drive target achievement.
Enhance operational cadences that drive retention and provide insights into the core set of retention metrics (including trends, business priorities, and corrective steps to rectify gaps) across segments and geographies to improve Board renewal objectives that enhance effectiveness.
Ensure renewal reports and other intelligence are provided to the relevant stakeholders while developing and enhancing existing dashboards (using SFDC and internal tools).
Ensure global renewal initiatives and programs are communicated, aligned, implemented, and measured, for bi-directional knowledge sharing to support global standard methodologies.
Establish and maintain renewals onboarding/training plan focused on the development and reinforcement of critical renewal competencies.What we look for:
7+ years of Customer Success experience with at least 3 in senior leadership of a high-growth, customer-facing team within a SaaS company and direct involvement in supporting CS strategy, organizational design, and performance management.
Passion for data, analytics, and process; possessing the ability to identify systemic risk, trends and opportunities that continuously refine and improve business strategy and direction Demonstrated success with cross-functional coordination, including planning, execution tracking, and decision-making.
Strong ability to deliver and facilitate knowledge transfer, both in-person and virtually, across a globally diverse team. Preferred Skills Knowledge/Experience in multi-dimensional planning software, specifically Board but can also include Anaplan, One Stream, Pigment, IBM, SAP, etc.). Our commitment to Diversity and InclusionJoin a company that believes in the added value of diversity, inclusion, and belonging.We foster a working environment in which all people are respected and valued, for all aspects which make them unique.
We hire you for who you are, and we want you to bring your true self to work every day SummaryLocation:Boston, MA, United StatesType:
Full TimeExperience: Senior Manager/SupervisorDepartment: Customer Care
