Operations Director

2 months ago


Boston, Massachusetts, United States Acclaim Recruiters Full time
Operations Director - Key Responsibilities

$90,000 - $100,000 with bonus opportunities

**Job Summary:**

As an Operations Director at Acclaim Recruiters, you will be responsible for overseeing the daily front-line operations, including customer service, dispatch, transportation, and warehouse functions. Your primary goal will be to ensure timely processing and delivery of shipments, while also supporting local sales initiatives.

**Key Responsibilities:**

  • **Enhance Financial Performance:** Develop and implement strategies to improve financial performance, while maintaining high standards of customer service.
  • **Operational Efficiency:** Focus on streamlining operational processes to increase efficiency and quality control.
  • **Strategic Planning:** Create a strategic plan for local sales, analyzing market trends and competitor activity to inform your approach.
  • **Customer Network Development:** Expand the local customer network to complement national business, identifying new opportunities for growth and development.
  • **Team Leadership:** Recruit, train, and lead a team of professionals to optimize performance and achieve business objectives.
  • **Logistics Management:** Manage scheduling, shipments, and volume analysis to ensure seamless logistics operations.
  • **Performance Monitoring:** Monitor key performance indicators and address operational issues promptly to maintain high standards of service.
  • **Customer Collaboration:** Collaborate with customers and service providers to ensure efficient logistics and timely delivery.
  • **Communication:** Participate in customer meetings and teleconferences as needed, maintaining effective communication with stakeholders.
  • **Shift Management:** Maintain 24/7 coverage through effective shift management, ensuring continuous operations and service delivery.

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