Current jobs related to Front Desk Agent - Providence, Rhode Island - Omni Hotels & resorts

  • Front Desk Representative

    3 days ago

    Providence, Rhode Island, United States Highgate Hotels Full time

    Job Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team at the Graduate Providence hotel in Providence, Rhode Island.Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a seamless and enjoyable experience during their stay. This role requires a...

  • Front Desk Representative

    3 weeks ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesGuest Check-In/Check-Out: Process guest arrivals and departures, ensuring accurate...

  • Front Desk Representative

    1 week ago

    Providence, Rhode Island, United States Omni Hotels Full time

    {"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels & Resorts. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Responsibilities:* Greet and...

  • Front Desk Representative

    3 weeks ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in/Check-out: Process guest arrivals and...

  • Front Desk Representative

    2 days ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job Title: Front Desk AgentAt Omni Hotels & Resorts, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Responsibilities:Guest Check-In/Check-Out: Process guest arrivals...

  • Front Desk Representative

    3 weeks ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in/Check-out: Process guest arrivals and...

  • Front Desk Representative

    2 weeks ago

    Providence, Rhode Island, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Omni Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.Key ResponsibilitiesGuest Check-in/Check-out: Process guest arrivals and...

  • Front Desk Representative

    2 weeks ago

    Providence, Rhode Island, United States Graduate Providence Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Graduate Providence. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Provide attentive,...

  • Front Desk Coordinator

    7 days ago

    Providence, Rhode Island, United States University Orthopedics Full time

    Job Title: Front Desk ReceptionistAt University Orthopedics, we are seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team.Job Summary:The Front Desk Receptionist will be responsible for providing exceptional patient service, managing front desk operations, and ensuring a smooth patient experience.Key Responsibilities:Process...

  • Front Desk Supervisor

    3 hours ago

    Providence, Rhode Island, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aloft Providence Downtown. As a key member of our hotel operations, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesManage front desk operations,...

  • Front Desk Associate

    7 days ago

    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Greet and register guests, assigning rooms and...

  • Front Desk Supervisor

    3 days ago

    Providence, Rhode Island, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aloft Providence Downtown. As a key member of our hotel operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesManage front desk...

  • Front Desk Associate

    1 week ago

    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    DelMonte Hotel Group: Front Desk Clerk OpportunityWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will play a key role in ensuring a great guest and colleague experience.Key Responsibilities:Greet and register guests, assigning rooms and providing exceptional customer...

  • Front Desk Associate

    2 weeks ago

    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will play a key role in ensuring a great guest and colleague experience.Key ResponsibilitiesGreet and register guests, assigning rooms and providing exceptional customer service.Manage guest communications,...

  • Front Desk Associate

    3 weeks ago

    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    Job SummaryWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests and ensuring a seamless experience for all visitors.Key ResponsibilitiesRegister guests, assign rooms, and provide top-notch customer...

  • Front Desk Associate

    4 days ago

    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities: Greet and register guests, assigning rooms...

  • Front Desk Manager

    3 weeks ago

    Providence, Rhode Island, United States Squeeze Massage Full time

    About Squeeze MassageWe are a rapidly growing company that is revolutionizing the massage experience. Our mission is to provide a unique and personalized experience for our guests, while also fostering a positive and inclusive work environment for our team members.Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team....

  • Front Desk Associate

    2 days ago

    Providence, Rhode Island, United States DelMonte Hotel Group Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and organized Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.Key Responsibilities:Greet and Register Guests: Welcome guests,...

  • Front Desk Representative

    2 weeks ago

    Providence, Rhode Island, United States Graduate Providence Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Graduate Providence. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key ResponsibilitiesGuest Service: Provide...

  • Front Desk Coordinator

    2 days ago

    Providence, Rhode Island, United States Kelly Services, Inc. Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at Kelly Services, Inc.Key ResponsibilitiesManage front desk operations, including greeting guests and handling correspondenceSchedule appointments and maintain calendarsPerform data entry and maintain accurate recordsProvide exceptional customer service and...

Front Desk Agent

3 months ago

Providence, Rhode Island, United States Omni Hotels & resorts Full time

Providence Hotel

The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants.

The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. Must be able to work a flexible schedule including evenings and weekends.

  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
  • Empathetically listen to guest inquiries and provide appropriate responses
  • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
  • Maintain confidentiality of all guests and hotel information
  • Employ attention to detail in order to ensure security of guest room access.
  • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
  • Maintain guest history files on all guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Issue safe deposit boxes to guests and ensure security of key
  • Monitor, send and distribute guest faxes
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
  • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to compute accurate mathematical calculations
  • Ability to think clearly, quickly and make concise decisions
  • Ability to prioritize, organize and follow up
  • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
  • Previous customer service experience
  • Previous hotel front desk experience is strongly preferred
  • Previous cashiering experience is preferred
  • Previous guest relations training is preferred
  • Must be able to work weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: and the following link is the

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to .