Front Desk Associate

3 days ago


Providence, Rhode Island, United States DelMonte Hotel Group Full time

Job Summary

We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at DelMonte Hotel Group. As a Front Desk Clerk, you will play a key role in ensuring a great guest and colleague experience.

Key Responsibilities

  • Greet and register guests, assigning rooms and providing exceptional customer service.
  • Manage guest communications, including responding to inquiries and resolving issues in a timely and professional manner.
  • Process guest transactions, including posting charges, computing bills, and making change.
  • Make and confirm reservations, as well as monitor room availability and block rooms as needed.
  • Provide information to guests regarding hotel services, including dining, amenities, and local attractions.
  • Assist with maintaining the cleanliness and organization of the lobby and front entrance areas.
  • Perform other duties as assigned to ensure the smooth operation of the front desk.

Requirements

  • 1-3 months of related experience in a customer-facing role.
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic computer and administrative skills.
  • Availability to work a flexible schedule, including evenings, weekends, and holidays.

Benefits

As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a dynamic and supportive team that values customer satisfaction and employee development. We offer a competitive compensation package, including:

  • Competitive hourly rate.
  • Comprehensive benefits package for full-time positions.
  • Hotel room discounts at our locations worldwide.
  • Discounts on food and beverages.
  • Opportunities for professional growth and advancement.

Why Join Our Team?

DelMonte Hotel Group is a leader in the hospitality industry, known for our commitment to excellence and customer satisfaction. As a Front Desk Clerk, you will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional guest experiences.



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