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Front Desk Manager

2 months ago

Providence, Rhode Island, United States Squeeze Massage Full time
About Squeeze Massage

We are a rapidly growing company that is revolutionizing the massage experience. Our mission is to provide a unique and personalized experience for our guests, while also fostering a positive and inclusive work environment for our team members.

Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team. As a Front Desk Manager, you will be responsible for ensuring that our guests receive exceptional service and that our front-of-house operations run smoothly.

Key Responsibilities
  • Guest Service: Provide warm and friendly welcomes to our guests, ensuring that they feel valued and appreciated.
  • Front-of-House Operations: Maintain the cleanliness and organization of our front-of-house area, including the guest lounge and reception desk.
  • App Support: Assist guests with downloading and using our app, including booking appointments, setting up accounts, and completing transactions.
  • Issue Resolution: Resolve any issues or concerns that guests may have in a timely and professional manner.
Requirements
  • Experience: 1+ year of experience in retail, preferably in a technology or front-desk service-related role.
  • Skills: Proven track record of delivering exceptional guest service, excellent problem-solving and troubleshooting skills, strong communication and multi-tasking skills.
  • Technology: Experience with Zendesk is preferred.
What We Offer
  • Competitive Hourly Rate
  • Health Benefits (including vision and dental) and 1-week paid vacation for employees who work 32 hours or more.
  • Paid Sick Leave
  • 1 Free Mid Squeeze (50-minute massage) per month
  • Complimentary Add-ons (no quotas or upselling)
  • Annual Performance Raises ($1/year)
  • Flexible Schedules
  • Responsive and Empathetic Management
  • Nurturing and Supportive Work Environment
  • Leadership and Career Advancement Opportunities